Andrianne Francheska

Andrianne Francheska Moises Pampanga, Philippines •-​ - • www.linkedin.com/in/andriannefrancheskamoises Summary​ Data operations and customer service professional with 5 years of experience specializing in Excel and Google Sheets for data entry, reporting, and catalog accuracy. Proven success in managing large datasets (1,700+ records), creating automated dashboards that reduced manual work by 40%, and ensuring compliance through structured, error-free workflows. Recognized for accuracy, speed, and adaptability, with certifications in Excel and IT. Technical Toolkit Microsoft Excel (Certified): PivotTables, VLOOKUP/XLOOKUP, INDEX-MATCH, Data Validation, Conditional Formatting, Macros (basic).​ Google Sheets: Collaboration, data cleanup, formulas, dashboards, and reporting trackers.​ Data Operations: Bulk data entry, catalog management, SKU assignment, error reduction.​ Productivity Tools: Google Workspace, Microsoft Office Suite.​ Process Optimization: SOP-driven workflows, reporting automation, QA audits. Professional Experience BOSS System — IDT Coordination Specialist​ Feb 2025 – Aug 2025 ●​ Handled data entry and reporting for 1,700+ clients and caregivers with almost 100% accuracy. ●​ Built Google sheets dashboards that reduced manual entry by 70% and improved compliance tracking. ●​ Trained peers on spreadsheet optimization, standardizing workflows across the team.​ Commended by manager as “a wonderful addition to the team, a hard worker who asks good questions, and someone who always completes assignments early.” Concentrix — Customer Care Representative (Financial)​ Mar 2024 – Dec 2024 ●​ Delivered 1,500+ accurate financial service resolutions per month using spreadsheet-driven reporting systems. ●​ Designed a Google Sheets tracker to simplify reporting, increasing visibility and accuracy. ●​ Awarded Top Agent of the Quarter, demonstrating ability to excel in fast-paced, accuracy-driven environments. iQor — Customer Service Representative (Telecommunications)​ Jun 2023 – Apr 2024 ●​ Supported 500+ clients monthly, documenting cases with high accuracy in internal systems. ●​ Conducted QA audits to verify data consistency and compliance with reporting standards. Heira Discounts — Business Coordinator (Retail/E-commerce)​ Sep 2021 – May 2023 ●​ Managed product catalog data in Excel/Google Sheets, maintaining SKU accuracy and reducing listing errors. ●​ Processed and categorized hundreds of SKUs, applying structured workflows for product accuracy. ●​ Built spreadsheet-based systems for inventory and customer interaction tracking, streamlining updates and reducing errors. ●​ Created automated trackers and workflows that cut manual workload by 30%. Education & Certifications AMA University — BS Information Technology -) ●​ Microsoft Office Specialist: Excel Associate (Office 2019) ●​ 2nd Runner Up – Microsoft Office Specialist Competition (iRCITE 2023) ●​ IT Specialist – Cybersecurity