Andrian Paul Dango

ANDRIAN PAUL DANGO IT TECH SUPPORT SUPERVISOR - --Davao City, Davao del Sur, Philippines, 8000 PROFESSIONAL OVERVIEW www.linkedin.com/in/pauldango / Dedicated and results-driven IT Technical Supervisor with over 3 years of experience leading IT operations and support in a large corporate environment. Proven expertise in hardware & systems troubleshooting, network troubleshooting, team supervision, and end-user support. Adept at implementing IT policies, managing infrastructure, and ensuring smooth day-to-day operations. WORK EXPERIENCE EDUCATION Davao CitiHardware, Inc. Information Technology Technical Supervisor | January 2025 – Present BS Information Technology The University of Mindanao 2019 • Supervise and support a team of IT personnel to ensure the delivery of reliable and secure IT services across multiple departments. • Oversee the installation, maintenance, and troubleshooting of computer systems, software, hardware, and network devices. • Collaborate with department leads to identify and resolve technical challenges efficiently. • Coordinate with vendors and third-party service providers for hardware SKILLS • • • • procurement and technical support. • Help train technical support associates to ensure they provide quality IT support to clients effectively Davao CitiHardware, Inc. Information Technology Technical Specialist |- • Provided comprehensive technical support across the organization, resolving Level 1 to Level 3 IT issues related to hardware, software, and connectivity. • Diagnosed and repaired desktop, laptop, printer, and POS system malfunctions to reduce downtime and enhance workflow. • Installed, configured, and maintained operating systems, applications, and security tools. • • • • • • • • • • • • • • switches, and structured cabling. CERTIFICATIONS & SEMINARS Supported cybersecurity efforts by implementing endpoint protection, • Assisted in network administration tasks such as setting up routers, password policies, and regular system audits. • Maintained IT asset inventory and documented troubleshooting procedures to improve efficiency. • Technical Troubleshooting Software & Hardware Procurement Automation & Scripting Network Setup & Troubleshooting Printer Setup, Maintenance & Troubleshooting Graphic Design (Canva) MS Office Productivity Tools Remote Support Team Supervision Vendor & Stakeholder Coordination Training & Development Communication Teamwork Critical thinking Time management Leadership Worked closely with the IT Supervisor to plan and implement system upgrades and improvements. • • Globe, Business (Google Workspace Slingshot Program), 2023 YeaStar, Certified Technician – Appliance Edition, 2025 TP-Link, OCNA Wireless, 2025