Andrhea Santos

6+ years of experience in customer service

3+ years of experience in taking escalated calls

1+ years of experience in technical support with scheduling of technician visit

1+ years of experience in Retention Department – saving customers’ accounts from cancellation

4+ years of experience in dealing with customers’ bill, providing adjustments if necessary

1+ years of experience in team handling (TSS team)

2+ years of experience in selling insurance and processing claims

Excellent multitasking capabilities and strong attention to details

Can work in a fast-paced environment with minimal supervision

Excellent communication skills in English (written and verbal)

Proficient in MS Word, Excel, MS Outlook, Google Docs, Sheets, Gmail