Andrhea Lyn
Estrella
S
M
T
V
O C
A N
R A
I R
I A L M E D I A
A G E R
N S C R I P T I O N I S T
T U A L A S S I S T A N T
profile
PHONE
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EMAIL
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ADDRESS
Laguna, Philippines
education
ASIAN INSTITUTE OF COMPUTER STUDIES
Pacita Complex, San Pedro, Laguna
Class of 2011
COURSE
ASSOCIATE IN COMPUTER SCIENCE
experience
CUSTOMER SERVICE ASSOCIATE
TECHNICAL SUPPORT REPRESENTATIVE
TELEPERFORMANCE
OCTOBER 2013 - APRIL 2014
BUSINESS TRANSCRIPTIONIST
CIVICOM(DIAL-A-NOTE}
Answer customers inquiries over the phone.
OCTOBER 2014 - FEBRUARY 2017
Help clients solve their internet connection
issues.
Transcribing clients meeting notes.
Navigate and multi-task using tools to test
Entering the notes in CRM system(Salesforce)
the internet.
Sending daily summary through e-mail
Advise customer the estimated time of
Data Managment
resolution for outages.
Date Research
Basic troubleshooting of the computer over
Data Entry
the phone.
Working closely with the team.
Ensure quality of the call in every customer
Ensure quality transcript everyday.
and focused on resolutions.
