Andrhea Lyn Estrella

Andrhea Lyn Estrella

$10/hr
Virtual Assistant, Transcriptionist, Researcher, Social Media Manager
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
40 years old
Location:
Binan, Laguna, Philippines
Experience:
3 years
Andrhea Lyn Estrella S M T V O C A N R A I R I A L M E D I A A G E R N S C R I P T I O N I S T T U A L A S S I S T A N T profile PHONE - EMAIL - ADDRESS Laguna, Philippines education ASIAN INSTITUTE OF COMPUTER STUDIES Pacita Complex, San Pedro, Laguna Class of 2011 COURSE ASSOCIATE IN COMPUTER SCIENCE experience CUSTOMER SERVICE ASSOCIATE TECHNICAL SUPPORT REPRESENTATIVE TELEPERFORMANCE OCTOBER 2013 - APRIL 2014 BUSINESS TRANSCRIPTIONIST CIVICOM(DIAL-A-NOTE} Answer customers inquiries over the phone. OCTOBER 2014 - FEBRUARY 2017 Help clients solve their internet connection issues. Transcribing clients meeting notes. Navigate and multi-task using tools to test Entering the notes in CRM system(Salesforce) the internet. Sending daily summary through e-mail Advise customer the estimated time of Data Managment resolution for outages. Date Research Basic troubleshooting of the computer over Data Entry the phone. Working closely with the team. Ensure quality of the call in every customer Ensure quality transcript everyday. and focused on resolutions.
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