Andrey Gerardo Madriz Mena

Andrey madriz Mena Summary Excellent Communication skills, team work, ability to work under pressure, self-motivation, conflict resolution, decision making, time management. Experience , collections, customer service, technical support personal Experience Bill Gosling outsourcing -Oct 2021 to June 2023 - m Perez Zeledon Started as a customer service representative helping via email and phone customers update personal information, logged disputes, took payments on current loans, passed to the collection department, and became a supervisor for the collections teams for escalations. Academic Information United Collections bureau-Heredia, Province of Heredia April 2019 - June 2021: - CYCLE II IN MIDDLE BACCALAUREATE EGBA - Alajuela, Province of Alajuela March 2021 - CURRENTLY Languages Spanish Inglés Skills 1. Adaptability 2. Negotiation 3. Decision Making Skills 4. Language Skills collections are done to medical accounts created through cubs to U.S. customers negotiating medical and utility bills in arrears or credit delinquency discounts are applied to certain accounts. Teleperformance -Santa Ana, San José February 2018 December 2018: In this company work as a bilingual English Spanish agent worked in customer service tech support att uverse internet, tv, emails, and phone. Walmart - Alajuela, Province of Alajuela Oct-2012-Sep-2013 My role was as a grocer to have the supermarket without missing merchandise and unloading the trucks with merchandise and customer service. Complementary courses: 5. Problem-Solving Skills 6. Customer Service Skills 7. Communication Skills FDCPA HIPPA Completion of Near Hire Training Program