Andrew Viteri
$10/hr
Sales pro with proven track record of exceeding goals, building strong client relationships.
Andrew F. Viteri
Account Manager and Retention Supervisor
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https://www.linkedin.com/in/account-manager-andrew-viteri/
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A professional who demonstrates both high motivation and organizational skills while showing dedication to surpass
client expectations. The candidate brings experience from delivering extensive administrative support alongside
operational management and project complexity handling and task prioritization. The professional excels at creating
robust relationships through open communication channels. I aim to use my organizational abilities and
communication skills to achieve excellence.
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Experience
Jan 2022 - Present
Owner
A7C Investments
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00% REMOTE
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I currently operate five cars while dedicating seven hours each week to investing activities.
The company recognized the rental vehicle requirements of Uber drivers which led them to establish a successful
car rental business.
The company acquired and managed a wide range of quality vehicles to achieve operational excellence while
reducing vehicle downtime.
The company builds strategic alliances with rideshare platforms and local Uber driver communities and referral
networks.
The business exists to maintain continuous access to drivers who need rental vehicles.
The company implemented efficient vehicle management systems with maintenance schedules and inspections
and repairs to maintain high quality standards and reduce vehicle downtime.
The company maintained industry trend knowledge and driver market requirements and competitor strategies by
performing market research and analysis.
Jan 2019 - Apr 2022
Account Manager and Retention Supervisor
Viteri Accounting and Financial Services
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00% REMOTE https://www.linkedin.com/company/viteri/about/
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I achieved annual sales targets by 20% above expectation while handling important accounts throughout my
career.
The company achieved more than one million dollars in revenue during 2021.
The company developed strategic account plans which helped identify new business opportunities and
expanded market share while improving customer satisfaction.
The marketing campaign under my leadership generated 200% revenue growth from selected clients during
its initial six-month period.
I managed important client accounts to achieve superior satisfaction results and maintain client retention at
high levels. The implementation of client relationship strategies led to higher service utilization while
expanding client base and advocacy activities.
The team collaborated with sales and marketing and operations departments to maintain client relationship
initiatives through coordinated execution.
Business reviews with clients took place on a regular basis to discover upcoming growth prospects while
resolving potential issues beforehand.
The team successfully completed all service deliveries and project work within client-defined deadlines and
achieved their satisfaction goals.
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s the primary point of client communication I handle all inquiries and address their concerns by providing
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swift solutions.
The team provided regular status updates to clients which maintained their awareness and held them
responsible.
The system actively detected upcoming problems which led to reduced operational disruptions and
enhanced operational efficiency.
Additional Highlights
I managed customer inquiries and complaints by using all available communication channels.
The team provided complete information about products and services to ensure customers understood
everything.
The team resolved product issues quickly which led to achieving outstanding customer satisfaction results.
The team member managed tense situations while maintaining a positive professional approach to establish
rapport with customers. Working in a fast-paced environment with continuous changes.
I maintain excellent self-sufficiency and organizational abilities alongside strong time management skills that
help me set priorities and reach deadlines.
Jan 2012 - Jun 2019
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Disabled after a car accident December 2012 to June 2019.
Sales Director
Jan 2011 - Dec 2012
LegalMatch | Austin
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ead a team of 20 sales professionals. Selected, hired, trained and managed my team.
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Successfully sold B2B cold and old leads only.
Jan 2007 - Jun 2011
Sales Professional
Hometown Quotes lead generation | Nashville
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uccessfully sold B2B cold and old leads only.
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I never got a single warm lead.
Jan 1999 - Jun 2007
Sales Director
International Audio Visual | Fort Lauderdale
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tarted as a Sales Professional for Latin America and as my department grew I became the Director of Latin
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America.
We expanded our team to three members and shattered all company records, ultimately becoming the most
profitable sales department within the company.
Provide comprehensive support to customers on product installation, troubleshooting, warranties and returns.
Be the primary point of contact for customers who need technical support, providing a positive and efficient
experience.
Effectively and promptly diagnose and resolve technical problems.
Timely and professionally handle warranty claims and product returns.
Volunteer Experience
Teacher
Jun 2017 - Dec 2019
Champion Forest Baptist Church
Teacher
Jun 2015 - Jun 2017
Huston NW church
Greater
Jun 2011 - Jun 2015
Grace 360 church
Core Skills
Customer service,✔Communication,✔Process Improvement,✔Client retention,✔Leadership,
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✔Team Collaboration,✔Account Management,✔, ✔Strongorganizational,✔Manage multiple priorities,
✔Quality Assurance,✔Continuous Learning,✔PerformanceManagement,✔Problem-Solving,✔,
✔Analytical Thinking,✔Conflict Resolution,✔DataAnalysis,✔Work independently,✔Adaptability,✔,
✔Customer Support Leadership,✔Coaching & Development
Education
Bachelor of Business Administration in Marketing
Florida International University
anguages
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English(fluent), Portuguese(fluent), Spanish(fluent)
