Andrew Rufino Jr

ANDREW L. RUFINO JR. Blk 4 Lot 5, Morning Sun Subdivision, San Miguel, Taguig City Mobile Number:- Email Address:- PROFESSIONAL EXPERIENCE Sitel Philippines / Director, Asset Management and Software Assurance (Global) – Global Security January 6, 2022 – June 5, 2023 5th Floor Technopoint Building, Julia Vargas Avenue, Brgy Ugong, Pasig City 1604 Work Overview:  Responsible in developing and further optimizing Sitel’s IT Asset Management program resulting in increased cost control, reduced complexity, increased utilization of Business applications, IT hardware and software assets and mitigated audit risk.  Designated IT Asset Management POC for senior IT and Security leadership and key internal stakeholders, inclusive of but not limited to procurement, finance and engineering.  Responsible in conducting quarterly software compliance reviews and communicate results to senior IT and Security leadership.  Responsible in establishing and maintaining records /databases tracking information regarding Business application, IT hardware and software asset life-cycle including warranties and service agreements.  Provides oversight for all external license compliance audits and vendor inquiries.  Responsible in analyzing current hardware and software utilization and provide recommendations for financial optimization.  Oversee IT asset transfers and global distributions to ensure accurate reporting and optimize utilization.  Determine and execute on the proper course of action (sale, disposal etc..)for retired and obsolete hardware and software assets.  Ensures accurate and complete information regarding hardware assets is disseminated to the proper teams (Accounting, Finance, Security, Engineering, Change Management etc..)  Assist in all facets of asset management when sites open /close.  Develop, document and execute on any policies or procedures designed to streamline asset management activities such as: asset receiving, addition, transfers, Return Material Authorization, software renewals, hardware disposal, hardware sales etc.. Sitel Philippines / Director, Business Information Security Officer (APAC Region) – Global Security January 6, 2020 – January 6, 2022 5th Floor Technopoint Building, Julia Vargas Avenue, Brgy Ugong, Pasig City 1604 Work Overview:      Client centric role supporting the Sitel Group and promoting client satisfaction as part of the Global Security Organization. Provide a consistent approach in answering security-related questions from our potential clients and that answers to security-related questions accurately characterize the security posture and capabilities of Sitel. Responsible for identifying Clients Security requirements and reconciling with Sitel Security requirements, addressing and reducing potential risks and building client specific security controls. Review Client contracts, Statement of Works (SOW’s) and other legal documents to ensure we have the correct security language to protect Sitel and out clients. Work with enterprise clients and assumes the lead in the security design, specification, and maintenance of company offerings in a pre-sales environment.       Responsible in responding and collaborating with internal partners and clients during client implementations. Partnering with the leads of Cyber Security Engineering and Cyber Security Operations for troubleshooting complex technical issues during client implementations. Partners with Compliance teams, HR leaders, Operations managers and Account Managers to support Client requested security audits. Work with the Enterprise Change Management teams to ensure Client-requested changes to our Client environments have been assessed for security risk. Responsible for client contract compliance and provide assurances to the client that Sitel is adequately protecting client customer trust while guarding clients reputation. Point of contact in APAC region for client internal security risk assessment, client contract compliance and regulatory compliance audits including ISO 27001, PCI-DSS, SOC2. AXA Shared Services Centre Philippines / Senior Manager Enterprise Asset and Application Portfolio (ASIA Region) – Enterprise Architecture August 6, 2018 – December 27,2019 39th Floor GT Tower International, 6813 Ayala Avenue cor. HV Dela Costa St. Makati City, 1227 Work Overview:  Coordinates technical resources, information, and activities for Enterprise Asset Management business processes.  Leads Enterprise Architecture team effort to identify, track, and manage Business applications and Technology assets.  Ensures technical aspects for contract milestones have been satisfactorily met before signoff of payments from the project funds.  Manages the implementation activities, project schedule, task completion and milestones from technical and security perspective.  Manages and tracks project risks.  Acts as the technical project management interface to the vendor project team.  Ensures availability of appropriate technical and security resources to support project meetings.  Ensures that technical and security related project deliverables are reviewed in the Architecture Review Board.  Identifies and logs proposed technical and security related project change orders.  Manages the resolution of technical and security related project change orders.  Documents and tracks technical and security related project issues and decisions to resolution.  Works with the process owners in communicating decisions that need to be brought to the Project Steering Committee for review and resolution.  Communicates project status, issues and risks to the appropriate stakeholders  Manage Business application records created and received in compliance with the AXA Shared Services Centre Philippines Management Policy and Procedures.  Responsible for maintaining a general awareness of AXA Asia Enterprise Management System. TELUS International / Senior IT Asset Manager – Global Security March 13, 2017 – August 5, 2018 31st Floor Discovery Centre, 25 ADB Avenue, Ortigas Center, Pasig City 1605, Philippines Work Overview:    Manages the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software. Minimizes organizational cost through product standardization and tracking. Manages the operations of the IT procurement and inventory management. Design and execute asset management policies, procedures and processes.            Develop asset control processes to monitor accountability identification, maintenance, location and contracts. Manage asset reconciliation and asset disposal agreements. Oversee recruitment, training and performance appraisals for associates. Educate associates about company policies. Analyze purchasing effectiveness and resolve purchasing issues. Handle Global Technology purchasing. Oversee contract renewals and vendor management activities. Monitor and control expenses within allotted budget. Monitor software licenses to ensure they comply with license agreements and usage standards. Collaborate with management to define cost savings, asset compliances and service improvements. Ensure audit compliance of IT assets. TELETECH / IT Asset Manager, Infrastructure Cost and Asset Management August 1, 2015 – March 10, 2017 2nd Floor Robinsons Cybergate Plaza Building Pioneer St. Corner EDSA, Mandaluyong City 1554, Philippines Work Overview:                 Design and execute asset management policies, procedures and processes. Coordinate with management in utilizing the asset management tools to analyze, review and track asset data. Develop asset control processes to monitor accountability identification, maintenance, location and contracts. Manage asset reconciliation and asset disposal agreements. Oversee recruitment, training and performance appraisals for associates. Educate associates about company policies. Assist in inventory management, procurement and shipment activities. Analyze purchasing effectiveness and resolve purchasing issues. Handle Global Technology purchasing. Oversee, contract renewals and vendor management activities. Monitor and control expenses within allotted budget. Monitor software licenses to ensure they comply with license agreements and usage standards. Collaborate with management to define cost savings, asset compliances and service improvements. Ensure audit compliance for the IT assets. Guide IT asset associate in the daily administration of the asset management activities. Oversee TeleTech Telecom billing TELETECH / IT Asset Supervisor, Infrastructure Cost and Asset Management August 1, 2009 – July 30, 2015 2nd Floor Robinsons Cybergate Plaza Building Pioneer St. Corner EDSA, Mandaluyong City 1554, Philippines Work Overview:       Assist in Design and execute asset management policies, procedures and processes. Coordinate with management in utilizing the asset management tools to analyze, review and track asset data. Assist in developing asset control processes to monitor accountability identification, maintenance, location and contracts. Assist in managing asset reconciliation and asset disposal agreements. Assists recruitment, training and performance appraisals for associates. Educate associates about company policies.        Assist in inventory management, procurement and shipment activities. Analyze purchasing effectiveness and resolve purchasing issues. Oversee contract negotiation, contract renewals and vendor management activities. Monitor and control expenses within allotted budget. Monitor software licenses to ensure they comply with license agreements and usage standards. Ensure audit compliance for the IT assets. Guide IT asset associate in the daily administration of the asset management activities. Oversee TeleTech Telecom billing TELETECH / IT Asset Analyst, Infrastructure Cost and Asset Management June 16, 2007 - July 30, 2009 2nd Floor Robinsons Cybergate Plaza Building Pioneer St. Corner EDSA, Mandaluyong City 1554, Philippines Work Overview:          Assist in Design and execute asset management policies, procedures and processes. Coordinate with management in utilizing the asset management tools to analyze, review and track asset data. Assist in developing asset control processes to monitor accountability identification, maintenance and location. Assist in managing asset reconciliation and asset disposal agreements. Educate associates about company policies. Assist in inventory management, procurement and shipment activities. Analyze purchasing effectiveness and resolve purchasing issues. Monitor software licenses to ensure they comply with license agreements and usage standards. Ensure audit compliance for the IT assets. Teletech Cainta CMC/ Information Technology Support Associate (BPO) December 7, 2005 – June 15, 2007 Level 1 and 2 Robinsons Place Cainta, Ortigas Ave Ext., Cainta Rizal, Philippines. Work Overview:       Basic Knowledge in configuring Cisco Switch Catalyst, configuring basic core routing BGP/EIGRP core routing. RIS Server Administrator/ Operator. Configure and Install VOIP CISCO and AVAYA Soft phone and Hard Phone. Support and install Server and Desktop endpoint Operating Systems. Support and install Standard productivity applications I.e MS Office Application, Call Tracker and Lotus Notes for Client. Member of CIRT (Computer Incident Response Team). Phil-Data business Systems Inc. / Product Support Engineer June 1, 2005 – December 6, 2005 Kings Court Building Makati City Philippines Job Description  Support HP/, IBM Servers, Desktop/Laptop purchased by clients.  Establish network connectivity via Local Area Network or Remote Access Service (RAS)  Support Client systems via third party Terminal Services Client RADMIN. TRAINING AND SEMINARS ATTENDED May 2023 Business Strategy and Business Architecture Udemy September 2018 Applying Enterprise Architecture Using TOGAF 9.2 DigiLeaf September 2018 ITIL V3 Foundation PeopleIgnite September 21, 2006 Microsoft Windows Vista and Office 2007 Launch Microsoft Philippines June –July 2009 TeleTech IT Asset Management Workshop TeleTech, Sydney Australia August 20, 2009 Microsoft Solution Series 6750 Ayala Avenue, Makati City. April 10, 2008 Windows Server 2008 (heroes may happen here) SMX Convention Center SM Mall of Asia Complex EDUCATION College Education: Course: Year: Secondary Education: Year: Elementary Education: Year: De Paul College E Lopez Jaro, Iloilo City, Iloilo 5000 Bachelor of Science in Computer Science 1999 -2003 Panay State Polytechnic College (Capiz State University) Burias, Mambusao, Capiz 1995 – 1999 Mambusao West Elementary School Mambusao, Capiz 1989 – 1995