Andrew Mula

Andrzej (Andrew) Mula Carrera 37a #34-86 Mamatoco, Urbanizacion Alejandrina Santa Marta, Magdalena. 470002 -- SUMMARY A TESOL-certified teacher with an Advanced Diploma of Applied Information Technology and 7+ years of experience educating ESL students online with ages ranging from 7 to adults from China, Spain and Russia. EDUCATION Advanced Diploma of Applied Information Technology TAFE, South Australia – Graduated 2001 Studies focused in installation and management of complex ICT networks, Plan, implement and test enterprise communication solutions, Install, operate and troubleshoot medium enterprise switches, IT project management, multimedia design using adobe Flash and Dreamweaver, technical planning and business case analyses. Specialized in designing and installing complex ICT networks. EXPERIENCE Online ESL Teacher www.englishwithexperts.com August 2018 – Present Creating and conducting classes using Skype for Advanced students and students studying to pass their IELTS exam. Class times varied depending on the student’s needs. Online ESL Instructor www.appblah.com February 2019 – Present Mainly conversation classes with Spanish speaking students. I create the lessons depending on the individual students needs, with classes ranging from 30 minutes to 1 hour in length. Online ESL Instructor www.hujiang.com September 2018 – November 2018 Conducted 1 to 1 classes using the company’s platform of teaching materials. Classes ran for 30 minutes with students ranging from 7 -15. Online ESL Teacher www.bspelling.com August 2014 – June 2017 Certifications TESOL Certificate. Advanced Diploma of Information Technology Teaching Skills As an ESL Instructor I am familiar with most of the commonly used teaching materials for ESL students, including the use of TPR for younger students. I am very patient and understanding of cultural differences as well as the individual student’s needs. Strongest areas idioms and phrasal verbs. Other areas include Business English, Information Technology and Hotel & Catering English. Computer Specs Intel Core i5 @ 1.60GHz, 8Gb RAM Windows 10 Pro Internet Speed Download 15Mb Upload 2.5 Mb (Upgrade if needed) Coordinator of English and English Teacher March 2014 – October 2014 Fundación Técnico Cambridge, Ciénaga, Magdalena, Colombia As the coordinator of English, my sole responsibility was to create a complete training package to instruct local teachers how to teach in a Bilingual method. I was also responsible for the creation of lessons for ESL students ranging from 7 years old to adults whom I taught on a part time basis. Freelancer Remote Support Technician February 2012 – Currently Troubleshooting PC’s, laptops and mobile devices, providing 1st/2nd line support to clients, also supporting Windows XP/Vista/Windows 7/Windows 8.1/ Windows 10, Office 2003/2007/2010/2016/2019, Windows Server, Small Business Server 2003/2008, Windows Essential server 2012, Active Directory management, Exchange 2003/2007, Backups, Anti-Virus, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations and troubleshooting ADSL issues. Systems Administrator, IT Specialist November 2010 – December 2011 Next Solutions Pty, Ltd, Adelaide, South Australia Performed software and server support (Windows 2000/2003/2008 servers) for various clients across the general CBD of Adelaide. Assisted with critical system outages, software upgrades, and capacity planning. Coordinated with business executives, software experts, help desks to resolve issues in a timely fashion. Support tasks involved work with Hewlett Packard servers, financial planning software and various specific software packages used by clients. Specialty enterprise software included Symantec, Trend Antivirus and Acronis products for backup and recovery options. Certifications Advanced Diploma of Information Technology majoring in Networks and Systems Support. Microsoft Windows Specialist IT Skills Building Server and Desktop computers for small to medium size businesses. Installation and configuration of various operating systems. Troubleshoot hardware issues with client hardware. Installation and configuration of specific software for client needs. Lecturer in Information Technology. Certificate 3 level students in Information Technology. Computer Systems Administrator, IT Specialist July 2005 – October 2010 Your IT Manager Pty, Ltd, Adelaide, South Australia Software Product Knowledge All Microsoft Server and Application software. Huge range of Antivirus Products. Financial software Adobe Suite of products. Performed software and server support (Windows 2000/2003/2008 servers) for various clients across the general CBD of Adelaide. Assisted with critical system outages, software upgrades, and capacity planning. Coordinated with business executives, software experts, help desks to resolve issue in a timely fashion. Support tasks involved work with both name brand servers and generic built servers offering more challenges, also updating client specific software on a regular basis. Specialty enterprise software included Symantec, Sophos Antivirus and Acronis products for backup and recovery options. Operating Systems Windows Essential Server 2012, Windows Servers from NT 4.0 to Server 2008 specializing in Small Business Servers. Windows Desktops with Windows10/8.1/7/Vista/XP/ 2000/98 and 95. Worked on contract for 3 years as Technical and Further Education college lecturer for students wanting a Diploma in Information Technology. I was responsible for teaching Certificate III classes involving introductory software applications and installation, responsible for Lecturer in Information Technology February 2003 – November 2005 Department of Education and Training, Panorama TAFE, South Australia ACTIVITIES & AWARDS Worked on contract for 3 years as Technical and Further Education college lecturer for students wanting a Diploma in Information Technology. I was responsible for teaching Certificate III classes involving introductory software applications and installation, responsible for assignment grading, class review sessions, and one-on-one student meetings. Open water diving (PADI certified) Other activities include archery, golf, chess, backgammon and amateur card tricks. Love baking bread! Systems Administrator/Network Manager February 2001 – June 2005 Department of Education and Further Training, Adelaide, South Australia SPOKEN LANGUAGES Maintained the curriculum networks for the school systems whilst assisting in the daily administration of the backend office systems. Performed upgrades when budgets allowed and maintained software upgrades and releases. Created images for mass deployment to a number of computers with latest educational software allowing for systems to be ready for all levels of education training. Assisted students and teachers with basic computer usage. Performed and regularly tested backup jobs to confirm recovery options. Remote Support Technician, IT Specialist March 1997 – December 2000 NAFC Services Pty, Ltd, Adelaide, South Australia Primary technical contact for critical issues for numerous clients. Served as lead over team of six analysts located in other states. Tasks included resolving technical failures in a timely manner, automating application monitoring tools, and providing technical expertise for application upgrades. Prepared technical training and process documentation for team, to aid with day-to- day support issues. English - Native Polish - Fluent Spanish – Intermediate