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Email:-LinkedIn: https://www.linkedin.com/in/andrewlisterapac
Andrew Lister
Site Reliability, Observability, Linux & Python Engineer
Summary
A monitoring specialist and senior IT engineer with over 10 years in DevOps & SRE roles and 30+
years in the technology and finance sector. Adept at managing projects to completion around
monitoring, automation, resiliency and increasing operational efficiency that achieves recognizable
cost savings. A hands on technical leader who applies analytical thinking to drive innovative
solutions. Australian citizen and Hong Kong Permanent Resident.
Skills
ITRS Geneos
Monitoring
Linux, Infrastructure
Python, Bash
Automation
Grafana
Prometheus
C, C++, C#, Perl
Jira, Confluence
Terraform, Ansible
Docker, Kubernetes
GCP, AWS, CI/CD
Zabbix
PostgreSQL, MySQL
Software Architecture
System Design
Technical Leadership
Critical Thinking
Problem Solving
Attention to Detail
Experience
CLSA | Hong Kong | Senior Lead Engineer, SRE and Innovation
Jan 2022 – Aug 2023
• Engineered complete overhaul of the monitoring framework to reduce complexity and
configuration by up 70 – 90% decreasing maintenance and increasing accuracy.
• Created innovative alerting solutions that led to a 25% decrease in the time taken to resolve
critical issues, boosting overall system reliability and performance. Alerts were sent to the right
audience, further minimizing distraction for development and administrators.
• Saved on licensing costs by implementing a python toolkit sampler that used the Prometheus
API, resulting in a 40% decrease in hardware monitoring costs across 3,000 hosts.
• Provided comprehensive documentation, training and guidance to 4 offshore staff, leading to a
seamless handover of BAU work and freeing up 30% of my time to focus on innovation and
advancing technological solutions.
• Streamlined by 50% Jira workflows to simplify issue creation and resolution and also addressed a
critical audit point to allow the creator to close the issue and not the developer.
Slync | Remote | Senior Site Reliability Engineer – APAC Lead
Sep 2020 – Dec 2021
Led global transition from GCP monitoring to kube-promethus-stack (prometheus, grafana and
exporters) leading to a 25% increase in system performance, enhanced visibility and cost savings
Reduced deployment errors by 60% by implementing custom helm charts, terraform IaC and Gitlab
CI/CD, leading to increased system reliability and developer productivity.
100% automation of reports and delivery in python saving the VP of Engineering a full day of work
and also increasing accuracy and consistency.
BFAM Partners | Hong Kong | DevOps Officer and Linux Admin
Feb2019 – June 2020
Orchestrated a seamless migration of Zabbix monitoring to ITRS Geneos, elevating estate visibility by
30%, reliability by 40%, and halving system downtime
Enhanced server performance and user experience by centralizing Atlassian products onto a single
platform with PostgreSQL replication
Automated the Linux server build process with ansible, significantly reducing manual configuration
efforts and expediting deployment
Refined DevOps methodologies and Unix system administration, achieving 30% reduction in system
downtime and simplifying production support procedures.
QuantPORT | Hong Kong | Global DevOps Engineer and Trader
Apr 2016 – Nov 2018
Managed 50% of all trading, back office, and 90% of IT functions for the region, specializing in
algorithmic trading of equity swaps
Licensed securities trader for APAC markets, communicating with portfolio managers in New York to
manage their Asia / Pacific baskets
Wrote an intuitive front-end for sensu monitoring, enhancing user experience and allowing 80% better
control and handling of system alerts over the vendor provided web interface
Designed and enhanced automatic software deployment processes, reducing manual intervention
and streamlining version control
Citibank | Hong Kong | Architect / Global Monitoring Lead
Jan 2010 – February 2013
Developed and implemented innovative monitoring solutions across global production environments,
reducing downtime and enhancing system reliability by up to 75%
Spearheaded reduction of outages in key financial hubs, employing strategic methodologies that
minimized disruptions.
Engineered bespoke monitoring solutions in Perl for EMS, Sybase, and MQ, saving the company
over $1 million in licensing costs.
Decreased London outages from 15-20 per month to 0-2 through effective implementation of
monitoring strategies and standards.
Removed the requirement for weekend checks, eliminating the day off in lieu requirement
Acted as key advisor on vendor quotes for professional services, ensuring cost-effective solutions
Established comprehensive production environment oversight and reporting, improving management
and support staff satisfaction
Education
The Flinders University of South Australia, Adelaide
Degree: Bachelor of Science (Computer Science / Mathematics)
1988 – 1990
