- Reply rate:
- 25.0%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 55 years old
- Location:
- Plovdiv, Rhodopi, Bulgaria
- Experience:
- 20 years
A n d r e w J a r d i n e
Growth | Performance | Experience
remote working and general projects / contracts
P r o f i l e
A well-‐rounded professional freelancer with strong management, mo7va7on and empathy skills. Collabora7ve
working values and ability to deliver outcomes, build long-‐term commercial rela7onships. Crea7ve, organised
and driven with several specialisms. Experienced in US, European, Arabian, Far Eastern and Australian markets.
S k i l l s
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Training -‐ Full Learning Cycle (CIPD)
Learning Strategy / Scheduling
Sales, Sales Training / Sales Management
Complex / Mul7-‐7er Project Management
Performance Management (Process / PracPces)
Customer / Employee Experience
General HR Systems and Procedures
Recruitment, Induc7on and On-‐boarding
Employer Branding / Digital Iden7ty
Leadership and Management Development
Individual Development and Coaching
SaaS / CRM (guidance / project execuPon)
Data Management, Analysis and Repor7ng
Web Design / SEO / Google Analy7cs
Content Crea7on and Strategy (Web / Social)
Media Development (imaging / music / website)
Mac / PC / Mobile -‐ Advanced User.
Experience
Extensive Interna7onal / Cross-‐Sector Training Needs
Analysis, Product Design, Delivery and Evalua8on
Sales and Performance Management -‐ Advanced
E-‐Learning -‐ Design / Development / Launch
Strategic Planning -‐ Business / Resources
Systems and Process Mapping -‐ Design / Support
Recruitment, Induc8on, On-‐Boarding and Succession
Account Management and Solu8on Selling
Community Building / KPI (KOL) Development
Online Diagnos8cs -‐ Design / Development
Author -‐ two global business development resources
Editorial, Transla8on, Podcas8ng and Voice Over
General Content Produc8on (inc. film / photo) various press,
educa7onal and commercial outcomes
E m p l o y m e n t H i s t o r y
January 2016 -‐ Current: Business and Training -‐ Freelance
Key ac7vi7es: process and system design, business development and prospec7ng, business plans, mul7media
and content produc7on, research, data / results repor7ng, people development and 1-‐2-‐1 coaching.
Outcomes:
• Project management, advisory and business development ini7a7ves in Urban Greening (Treebox / Biotecture)
• Pa7ent Experience Pro -‐ global prac7ce training and consulta7on products (The Straumann Group)
• Marke7ng and produc7on process review / design in motorcycle clothing manufacturing (Tech90)
• Online Five C Model / CX Workshop Feedback Diagnos7c (Customer Experience Consultancy)
• Congress partnerships, delegate / award ac7vity, Exhibitor Experience (European Healthcare Design 2016)
• Conference support (ASTRO -‐ Boston), skills / strategic development Interna7onal Vendor Teams (Veritas)
• Ghost Writer / Editor for Business Manifesto and large-‐scale Coaching Diagnos7c (Evolve to Grow)
• Brand, web and e-‐commerce set up (inc. Branding) for Online Art Consultancy (Art Tashka)
• Supplier of Choice web designer / Social Media adviser (REHAU & Millboard Decking)
• Voluntary -‐ brand, marke7ng and systems development (Moonlight Trust / The Grow OrganisaPon).
ARJardine CV_01.20
E m p l o y m e n t H i s t o r y
July 2018 -‐ March 2019: Head of Projects, The Grow Organisation
Social enterprise providing hor7cultural and eco-‐therapy services to military / blue-‐light service veterans. Role
expanded to include: gardener team workflow and training, project management, client prospec7ng, quotes and
sales, general urban greening advice and guidance, procurement, content produc7on for web and social media.
Outcomes:
• Engaged suppor7ve supplier framework and new client contacts
• Crea7on of all business development processes, inc transfer to Hubspot CRM
• Established opera7onal systems -‐ work flow, staff appraisals and training plans
• Produc7on of core promo7onal materials; images, fundraising films, talking heads series
• Silver Gilt Award for show garden at Sandringham Flower Show (The Princes Trust).
Feb 2014 -‐ Dec 2015: Regional Training Manager, Y.B.A. Kanoo
Primary responsibili7es: professional skills development, scheduling, design, delivery and repor7ng of training
outcomes. Development of learning and performance culture and systems in line with corporate strategy and
bespoke HR requirements across Saudi Arabia, Bahrain and UAE. Day to day management of 5 trainers.
Outcomes:
• Consistent branded design, scheduling, delivery and evalua7on of training on following products;
Performance Management / SMART ObjecPve SeXng / Appraisal Skills / Corporate InducPon / Leadership in
AcPon / Succession Planning / Bids & Tenders / Train the Trainer / Team Building
• Analysis and produc7on of Saudi Arabia Opera7onal Training Needs Analysis and Group Training Strategy
• Development and delivery of Sales and Sales Management (Machinery / Oils & Gas Divisions)
• Introduc7on of Dynamic Scheduling to support more effec7ve levels of course and resource management
• Refinement of nomina7on data and pre course procedures to measure, manage and influence abendance
• Managed redesign and roll out of eleven I.T. training products to support Group Office 2013 standardisa7on
• Facilitated re-‐design of a 12-‐wk company voca7onal training program in support of Saudiza7on targets
• Crea7on of in-‐house Trainer the Trainer Toolkit, Performance Management and InducPon Handbooks.
June 2000 -‐ Jan 2014: Freelance Learning / Multimedia Consultant
CIPD qualified across the four stages of learning, highly experienced in planning / implementa7on of crea7ve
and learning strategies at interna7onal level. Managing full project cycle; prospec7ng new business, consul7ng
on needs and outcomes, through all key design phases to final output and evalua7on.
Training Outcomes:
• Creator / author of sales e-‐learning pladorm -‐ distributed globally in nine languages (The Straumann Group)
• Produc7on of eTrainer / eManager and Prac7ce Building products (The Straumann Group)
• Design and delivery of Pa7ent Experience Pro -‐ Bulgaria / Malta (The Straumann Group)
• Crea7ve director for engineering training film (Schlumberger / BAUER Kompressoren UK)
• Sales training design / delivery -‐ Asia / Balkans / Middle East (The Straumann Group)
• Selling skills 'Train the Trainer' -‐ went on to redefine global sales strategy (The Straumann Group)
• Interim Training Manager covering 5 central London hotels -‐ 750 colleagues (Guoman & Thistle Hotels)
• Design of nine day contact centre induc7on -‐ largest single training ini7a7ve of Modernising Government
agenda, project men7oned in Parliamentary dispatches (The Pension Service)
• Produc7on of Final Cut Pro X edi7ng course with five suppor7ve video tutorials (Merlin / Save The Children)
• Design / delivery of training products based on key Suppor7ng People policies; Health & Safety, Protec7on
from Abuse, Confiden7ality (RPS Rainer).
ARJardine CV_01.20
E m p l o y m e n t H i s t o r y
MulSmedia Outcomes:
• Largest photographic contribu7on for ‘Art in the City, London’ (Tiddy Rowan -‐ Quadrille 2008)
• Photographic supplier of choice documen7ng engineering projects (BAUER Kompressoren UK)
• Design and project management of 1:5 scale model of K28 containerised compressor package
• Film documentary for Plovdiv Ministry of Tourism -‐ European City of Culture 2019 bid (MainaGrad).
May 1997 -‐ June 2000: Pearl Assurance Plc
Progressed quickly from a Short Term Contractor to full-‐7me, to Training Officer, Business Insurance Advisor to
a Regional Agent Development Manager responsible for performance and FCA compliance for 60 staff across
three sites.
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Customer Service Advisor (May -‐ July 1997)
Technical Training Officer (July 1997 -‐ May 1998)
Business Insurance Advisor (May 1998 -‐ Jan 1999)
Agent Development Manager (Jan 1999 -‐ June 2000)
Achievements:
• Design of mul7-‐level call-‐handling strategy and procedures (Pearl Service Line)
• Established thriving business insurance lead bank and management process
• 30% increase in new business produc7vity across my three branches
• Lincoln office top of region (from a consistent boaom place posiPon)
• 100%+ increases in individual team members, four placed in na7onal top 10 (out of 1,800)
• Produc7on of several highly successful lead genera7on and sales training packages
• CIPD training and CII financial planning qualifica7ons.
Pre 1997: Direct Sales & Music Industry
Musician -‐ UK and Europe (1990 -‐ 97)
This part of my life taught me all about event management, crowd-‐control, self prepara7on / mo7va7on and
how crea7vity (if organised) can be tempered to generate an income.
Knocking doors at 16, training manager at 17, branch manager by 19 (1986 -‐ 90)
At a very young age I was introduced to some strong management styles, high earnings and a need to be thick
skinned and resourceful. During my direct sales years I broke every company record put in front of me for lead
genera7on and sales produc7vity.
H o b b i e s & I n t e r e s t s
I like to read, make music and write (poetry, songs, short stories), I flirt with keeping fit, ride a motorbike and walk
my dog. Film and photography are big passions and I love to dissect business news and case studies with clients
and peers. Have recently struck gold with Udemy and Oxford University Online for my con7nued professional
and personal growth.
R e f e r e n c e s a v a i l a b l e o n r e q u e s t
ARJardine CV_01.20
