EXPERIENCE
New Image Building Services. Detroit, MI— Admin Assistant
December
2022
—
March
2025
Providing administrative support to ensure efficient office
operations, managing schedules, answering phone calls, taking
messages, directing calls, maintaining calendar, managing
schedules, scheduling appointments and meetings, providing
general office support and assistance to staff.
All Around Savings. Florida, USA— Appointment Setter/Sales
August
2022
–
December
2022
ANDREW GERSANIBA
PROFILE
Diligent
and
personable
customer service representative
seeking a position in which my
communication skills combined
with my problem-solving skills
can be useful in serving
customers. Capable of handling
multiple tasks in a fast-paced
environment. Able to keep
customers happy and smiling
while resolving their issues in
the
shortest time possible
Doing inbound and outbound calls and setting appointments to
business owners who wanted to file the ERC or Employer
Retention Credit.
Carpediem Outsourcing Solutions. Cebu, Philippines— Virtual
Assistant/Lead Generation Specialist/Customer Service
Support
August
2021
–
August
2022
Appointment setting, sending daily reports for the team’s stats,
assisting newly hired agents (Miracle Ear) Calling elderly
individuals and ask them if they’re interested to have their ears
checked. Focuses on outreach, prospecting, lead qualification.
Hesti Cabinetry. San Francisco, California, USA — Virtual
Assistant/Sales Assistant/Lead Generation Specialist/Social Media
Manager
September
2020
-
August
2021
Calling contractors ang asking them if they are interested in
buying our cabinets, cold calling, setting appointments to
contractors who wants to visit the shop, Managing the company’s
social media accounts (Facebook, Instagram, LinkedIn)
Accenture. EBloc3, Cebu IT Park, Lahug, Cebu City, Philippines —
Service Desk Analyst
October
2018
-
August
2020
Doing admin tasks (Attendance, KPI, Team stats) Assist customer’s
mobile, Cisco Phones, Avaya Phones, setting appointments and
sending technicians to customer’s premises.
Teleperformance. Cebu Business Park, Cebu City, Philippines —
Technical Support Representative
May
2014
-
October
2018
Assist customer’s issue with their internet connection, setting
appointments and sending technicians to customer’s premises.
Wipro, BPO. Cebu Business Park, Cebu City, Philippines —
Customer Service Associate
March
2013
-
May
2014
Doing outbound calls and assisting customer’s billing issues and
concerns.
EDUCATION
University of San Jose-Recoletos. Cebu City, Philippines —
Bachelor of Science in Information Technology Major in
Multimedia and Animation
2008 - 2013
St. Scholastica’s Academy-Tabunok. Tabunok, Talisay City, Cebu,
Philippines
2004 - 2008
Tabunok School of Learning. Tabunok, Talisay City, Cebu,
Philippines
1998 – 2004
SKILLS AND TOOLS
● Well versed in Microsoft Office (Word, Excel, PowerPoint,
Outlook, Teams)
● Google Suites
● HTML
● ITIL 4 Trained
● Basic knowledge in Computer Programming.
● Slack
● Quickbooks
● Data Entry
● Strong Communications Skills
CERTIFICATIONS
● Zoho CRM and Zoho Creator Masterclass - Completed
August 13, 2021
● Deluge on a Luge: Learn Zoho Programming - Completed
August 17, 2021
● Speak Up! - Course Code X-, Completed April 25,
2019
● Guide to Engaging and Affirmative Relationship with
Stockholders (GEARS) – Course Code: A281114,
Completed: February 1, 2020
● Cultural Connections 360 – Course Code X318593,
Completed: November 22, 2019
● D.A.T.A. for Associates – Course Code A83020,
Completed: November 15, 2019
