Andrew Felker

-​-​ Arlington, Texas Andrew Felker https://www.linkedin.com/in/andrew-felker/ Dedicated logistics professional with demonstrated strengths in customer service, brokerage, freight tracking, and driver management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships while exceeding carrier goals. Skills & Strengths ●​ Practices compassion, active listening, and effective communication ●​ Van and LTL Planning, Brokerage, Claims Handling Experience ●​ Excellent Phone Etiquette ●​ Believes in organization and time management ●​ DAT, McLeod, Qualcomm, Omnitracs, and Samsara Experience ●​ Microsoft Word, Excel and Outlook Experience Summit Transportation [ 5/2016 - Present ] Role: As Brokerage Inbound Planning [ 3/2023 - Present ] ●​ Developed strong relationships with carriers, shippers, and customers to improve service delivery ●​ Negotiated transportation rates with carriers to secure cost-effective shipping solutions ●​ Managed load boards and ensured accurate data entry for all shipments ●​ Resolved issues related to shipments, billing, or documentation in a timely manner ●​ Coordinated communication between different departments involved to ensure efficient workflow ●​ Helped maintain profitability by expertly balancing risk and revenue with each determination Role: As Outbound Planner & Local Fleet Manager [ 5/2022- 3/2023 ] ​ ●​ Assigned and coordinated all outbound deliveries, adjusting schedules and driver assignments as needed. ●​ Scheduled all local fleet pickup and delivery times to provide accurate services. ●​ Generated maintained and managed various reports to ensure timely pick up, delivery and profitability ●​ Performed multiple computer functions, while providing the highest level of customer service to customers, drivers, ownership, safety, brokerage and the shop (mechanics) ●​ Maintained detailed records of loads, movements, comments, complaints, safety concerns and payroll Role: As Inbound Planner [ 9/2021- 5/2022 ] ●​ Planned, assigned and coordinated all inbound deliveries, adjusted schedules and driver assignments as needed ●​ Negotiated, booked, and received load tenders on all inbound non contracted freight ●​ Performed accurate tracking on loads inbound or on other in route deliveries ●​ Communicated with customers, brokers, drivers, and other agents to ensure every shipment went smoothly and with flawless execution Role: As Driver Manager [ 10/2018 - 9/2021 ] ●​ Brought my experience as a driver to the front lines of office work, in an effort to up production and satisfaction from my drivers on a daily basis ●​ Operated McLeod, Omnitracs, Samsara, Microsoft Outlook and Excel in tandem ●​ Performed multiple computer functions, while providing the highest level of customer service to customers, drivers, ownership, safety, brokerage and the shop (mechanics) ●​ Coordinated both inbound and outbound logistics ●​ Maintained detailed records of loads, movements, comments, complaints, safety concerns and payroll Role: As OTR Driver [ 5/2016 - 10/2018 ] ●​ Operated 18 wheeler under both federal and company regulations ●​ Built and strengthened customer satisfaction in the field without direct supervision ●​ Maintained accurate and complete records of all movements, equipment conditions and freight statistics ●​ Made adjustments to assist regional and local needs if time remained on clock Extended Career Experience History [ 8/2010 - 5/2016 ] ●​ Customer Service Driver & Warehouse Support​ [ 9/2015 - 5/2016 ]​ Colonial Electric Supply - Rockville, MD ●​ Driver & Team Support [ 5/2015 - 9/2015 ]​ Saddle Creek Corporation - McKinney, TX ●​ Driver & Trainer [ 5/2014 - 5/2015 ]​ Nature's Second Chance ​ Hauling - Alton, IL​ ●​ Yard Manager & Hostler​ [ 5/2013 - 5/2014 ]​ Millis Transfer - Black River ​ Falls, WI ●​ Driver [ 8/2012 - 5/2013 ]​ Cardinal Logistics - Concord, NC ●​ Owner Operator & ​ Hotshot Driver​ [ 8/2010 - 8/2012 ]​ The Tran - Garland, TX