Andres Ruiz Tovar
Data Analyst
• Motivated and responsible Data Analyst with 1+ years of experience interpreting
and analyzing data in order to drive successful business solutions. Creatively
finds solutions to problems by determining modifications for optimal use of
Email-Address
Carrera 9 #47-22 Bogota, Colombia
organizational data. Highly analytical and process-oriented with in-depth
knowledge of database types.
• Hardworking Customer Service Representative with 2+ years of working
experience with phone providers and apps. Trained in project and time
management with extensive knowledge of customer services, data management
Phone
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and technical troubleshooting and proven multitasking abilities. Committed to
Date of birth
18 Nov, 1994
protability and drive business results.
Nationality
Colombian
maintaining professional relationship with clients and team mates to increase
• Passionate Teacher with 2+ years of experience developing and implementing
diverse curriculums covering wide range of subjects. Highly skilled at motivating
students through positive encouragement and reinforcement of concepts via
interactive classroom instruction and observation. Sucessful in helping students
develop strong literacy, numeracy, social and learning skills.
Skills
Data technologies
Regression analysis
Public speaking
Experience
Data Analyst
Intouch Cx Bogota, Colombia
2021 - Present
Teamwork
Problem-Solving
Leadership
Mentoring
• Advanced Excel and Google tools (i.e Google sheets) usage in order to link,
clean and discriminate data collected from Warehouses. Also, usage of
advance formulation in order to create forms to collect data between
multiples BPOs team.
• Experienced on data Analysis by using Google Looker and Tableau. Working
Customer service
experience handling big data from warehouses like Nexidia, SuperPunch,
Handling conflict
Knoah, Verint and Salesforce.
• Presented tools and recommendations to directors and executive staff.
• Collaborated effectively with international teams to develop new dashboards
Languages
• Experienced creating dashboards on: General Performance, Bonuses,
concepts and designs taking in mind the color psychology theory.
Finance, Stack Ranks, Staffing, General or Local Quality.
English
Advanced
Portuguese
Intermediate
Customer service
Airbnb Bogota, Colombia
Apr 2021 - Dec 2021
• Educational guidence to users in order to handle Airbnb App and how policies
works.
• Mediation and resolution of conflicts between hosts and guests with
experience in safety management and final decisions taking as basis company
policy.
• Handled customer complaints with empathy and composure.
• Helped train new employees to comply with Airbnb's customer service
expectations
Customer service
AT&T Bogota, Colombia
Feb 2020 - Mar 2021
• Maintained customer satisfaction with forward-thinking strategies focused on
addresing customer needs and resolving concerns.
• Offered advice and assitance to customers, paying attention to special needs
or wants responded to customer request for products, services and company
information.
• Used company troubleshooting resolution tree to evaluate technical problems
while leveraging personal expertise to find appropriate solutions
Tutor
Tutoclass Bogota, Colombia
Jul 2015 - Sep 2017
• Tutored students in advanced math courses while coordinating efforts with
teachers.
• Met with students and discussed educational goals and expectations.
• Provided meaningul math instruction to improve math skills of children and
college population.
Education
Mathematician
Fundacion Universitaria Konrad Lorenz Bogota, Colombia
2021 - Present
Projects
• Creation of multiple executive dashboards on tableau focused on show main
company KPIs and assesment about to take actions in regards data collected.
• Creation and simplification of multiple Google Looker dashboards in order to
provide a better view of data from BPOs associated to the main company.
• (As a personal project) Working on learning languages as: PHP, MySQL, Apps
Script, Python & Java Script.
