Andres Jimenez

ANDRES JIMENEZ CAMACHO Guanacaste, Costa Rica ID:- / Mobile: --https://cr.linkedin.com/pub/andrés-jiménez/103/a9/884 PROFILE: Contract Administration professional with 10+ years of experience in multinational companies, accounting student with a technical degree in business administration. Strong experience in customer service, collections and data management. Highly capable in SAP, MS Office and Sales Force. Skilled in problem solving, data analysis, reports creation and interpretation. Detail oriented person, focused on quality results and analytical thinking. WORK EXPERIENCE: EXPERIAN June 2016 – May 2017 Sales Business analyst  Coordinate client requests and service needs with appropriate internal departments and staff to ensure client requirements are met.  Designs report layouts and compiles data from multiple resources to create customized reports for internal personnel.  Conduct periodic audits on pricing, data and client information.  Diagnose, research and resolve moderate to complex problems related to membership, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.  Maintain and update critical account and pricing tables.  Assist in the training of new employees. THOMSON REUTERS January 2016 – May 2016 Order Processor  Processes increasingly more complex and broader range of customer orders in SAP  Accountable for meeting and maintaining defined standards for quality and productivity for all transactions.  Brings questions on orders to Senior Team Member or Team Lead.  handles more complex order types supporting high revenue products and customers.  Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business  Continuous improvement champion. HEWLETT PACKARD March 2012 – October 2015 Contract Administrator Managed leasing and direct purchase contracts between HP and customers located in United States and Canada. Setting up new contracts, legal documents review and document creation and retention. Order entry & management, commercial/finance compliance checks, credit re-checks, invoicing.  Actively participated in the implementation of a process to reach automatization of several procedures under my scope that leaded into a reduction of the time in the invoicing process in 50%  Maintained the financial health of the contracts under my scope, minimizing the errors in the services delivered to the internal and external customer reaching the department metrics in a 100% AMAZON.COM August 2010 – February 2012 Technical Support (Tier 2) Team Lead Managed a work team of up to 20 employees. Coaching techniques to improve metrics. Report analysis, data mining and customer escalations.  Directed a technical support team, integrating motivation strategies and providing feedback in regular bases, under my scope the team surpassed the metrics goals in 5% Technical Support Representative January 2010 – August 2010 Responsible of providing technical support to customers that purchased or showed interest in a Kindle (electronic reader) CONVERGYS – TIME WARNER CABLE 2008 - 2010 Customer service representative 2008 – 2010 General customer service, invoicing questions, technical support and order entry ASSOCIATED CREDITORS EXCHANGE – ACE GLOBAL 2005 - 2008 Section Manager 2006 - 2008 Managed a mortgage collections work team of up to 30 employees. Coaching techniques to improve metrics. Report analysis, provide feedback and customer escalations.  Sub-prime mortgages  provided feedback in regular bases to improve metrics Collections Agent 2005 - 2006 Negotiation techniques with customers to get payments for their mortgages, repayment plans set up, financial advice. ACADEMIC FORMATION: Accounting Bachelor’s degree - Universidad Estatal a Distancia– UNED In progress Business Administration Technical degree – Universidad de Costa Rica – UCR 2012 Law. Bachelor’s degree – Universidad Latina - ULATINA 2013 PROFESSIONAL SKILLS: Technical Skills: MS-Office, SAP, SalesForce.com. Languages: English - Spanish REFERENCES: Andrea Villalobos, Hewlett Packard C. R.,-- Laura Saravia, Hewlett Packard C. R.-- Daniela Arroyo Hewlett Packard C. R.--