Andres Garcia

ANDRÉS GARCÍA VIRTUAL ASSISTANT Phone - Medellín, Colombia - PROFESIONAL SUMMARY Dynamic Virtual Assistant with five years of experience driving positive organizational outcomes through strong communication skills and a methodical, solutions-oriented approach. Skilled in collaborating with crossfunctional teams to overcome complex challenges and committed to continuous improvement and team success. Recognized for a charismatic and professional presence that strengthens relationships and fosters a productive work environment. Employment History → Executive Assistant – Customer Service Support (ZARA & ZARA Home – US & UK) Konecta BPO | Remote | APRIL 2020 – NOVEMBER 2020 Handled high-volume email-based customer service support for leading global fashion brands Provided executive-level customer support via email to resolve a wide range of issues related to online orders, website incidents, and in-store reports across the US and UK markets. Managed daily case queues with attention to detail, prioritizing urgent matters such as lost packages, delayed deliveries, website malfunctions, and storerelated claims. Delivered clear and professional responses to clients while maintaining brand tone and standards. Liaised with internal departments (logistics, web development, and retail teams) to investigate and escalate complex issues when needed. Demonstrated strong written communication, multitasking, and organizational skills in a fast-paced, remote work environment. Authorization Assistant Team Leader – Authorizations Department HRMD Management | Remote (USA-based) | DECEMBER 2020 – DECEMBER 2022 Supported chronic pain procedure approvals for multiple physicians across the U.S. healthcare system, later promoted to team leadership role. Authorization Assistant (First 8 months): Managed medical authorizations for multiple pain management physicians, ensuring timely approval of procedures by contacting patient insurance providers. Reviewed and processed patient documentation to meet specific insurance requirements for chronic pain procedures. Maintained clear communication with both patients and doctors to gather any missing or additional information required for approvals. Accurately tracked pending and approved authorizations using internal systems and followed up regularly with insurance representatives. Developed strong knowledge of U.S. healthcare systems, insurance processes, and HIPAA-compliant communication. Team Leader – Authorizations Department: Supervised a team of 12 authorization assistants, each assigned to specific physicians. Provided training, daily task guidance, and performance feedback. Oversaw the department’s daily operations, ensuring consistency in approval procedures and meeting internal processing deadlines. Acted as liaison between leadership and the authorizations team to resolve escalations, streamline workflows, and optimize communication. Continued managing complex authorizations when needed, while fostering a collaborative and high-performance team culture. Remote Administrative Assistant – Remodeling Projects RIGHTWAY APARTAMENT SERVICES | Los Angeles, CA (Remote from Colombia) | JANUARY 2023 – Present Support day-to-day operations and reporting for a U.S.-based apartment remodeling company through remote administrative coordination. Communicate daily with on-site construction workers to track the progress of remodeling projects, gather work updates, and confirm job locations. Input and organize field reports in QuickBooks, creating detailed work orders with activity logs for each worker. Maintain a comprehensive Excel-based payment tracking system, calculating daily payments and compiling individual billing reports to ensure transparency and accuracy. Respond to workers’ inquiries regarding payments and resolve discrepancies quickly and efficiently. Monitor and verify material orders placed via Home Depot’s platform, ensuring that delivery details align with project schedules and QuickBooks purchase orders. Ensure accuracy in documentation and help maintain smooth remote workflows between field teams and office management. SKILLS Communication Multitasking Time Management Problem-Solving Customer Support Email Handling QuickBooks Excel Video Editing Social Media Remote Work Team Leadership Data Entry Bilingual Scheduling Follow-up Attention to Detail CRM Tools Adaptability Organization