Andrés F Patiño

ANDRÉS FELIPE PATIÑO CARDONA C.C- --DOB:September 11th,1989 Summary Team oriented person with more than three (3) years of experience working with groups of 20 or more people. Excellent ability to share best practices and to teach new skills new hires on how to properly interact with clients in a positive and polite manner. I have leadership experience and know how to develop abilities to improve representatives and employees performance in order to provide a better client’s satisfaction. Education UNIVERSITY Lone Star College-Montgomery Houston, Texas A.A Liberal Arts Behavioral Science and Social Science January 2008 – June 2010 Universidad Católica de Pereira Journalism (Two Semesters) HIGH SCHOOL Colegio Colombo Británico Pereira January 2001- December 2006 Employment History ACCEDO Technologies Colombia Learning and development officer August 8th 2017- Current position Welcome and train groups of up to 25 people during a 60 day period with the skills to handle customer’s calls. Make sure production representatives are following internal regulations by skilling them up and completing courses required by outsourcing client. Prepare skill ups and PPT’s based on client and product updates Interview new candidates to check if they have the skills to start training. Floor Support (Subject Matter Expert) December 12th 2016 – April 1st 2017 Recommend scripts and solutions for a 16 members team, help representatives to deescalate customers and handle their chats Call escalated customers to assist them and provide a different solution than the one offered over chat. Team Leader duties on supervisor’s days off Customer Service Representative May 18th – December 12th 2016 Handle up to three chats at the same time with billing inquiries for American companies’ customers. A total of 60 to 70 chats per day Corporación Social y Deportiva de Pereira CORPEREIRA (Deportivo Pereira) Community Manager (February 2015-January 2016) Creating and implementing social media campaigns aligned to marketing strategies Create videos, images and messages for social media in order to keep fans informed about details of the professional soccer team Receive feedback and monitor activity from a list of approximately 30.000 followers Coordinate press conferences and interviews for local and national media Young Men’s Christian Association – YMCA (Houston, Texas) School Enrichment Counselor -) Develop skills and capabilities with children between 5 and 12 years of age. Teach them languages and different subjects in order to improve their performance in school. Intuitive Solutions Inworker Data Entry and product description for an Online Store with more than 2000 products sold per week. Responding customer’s inquiries Relationship Architect Assistant Developing plans and manuals to improve associates performance Following up on associates activities Creating strategies and action plans to increase employees performance based in their needs and abilities. Creating designs for events and invitations for different learning sessions. Skills Communication Skills: English (Fluent) Spanish (Native) Operating System: Windows 7 Adobe Audition Vegas Pro Canva Designs Data Entry Microsoft Power Point (Advanced) Microsoft Excel (Medium) Microsoft Word (Basic) References Luis Ángel Cortés Attorney - Sebastián Guzman Arias Industrial Engineer- Margarita Ocampo Rodríguez Environment Manager- Julián Andrés Santa Journalist- ANDRÉS FELIPE PATIÑO CARDONA