Andres Carroz

Andres Carroz Informatics Engineering Professional Goals Get in touch! I aim to learn new technologies, teach all my knowledge to inspire others and give my best ideas to the company. Mobile: - Technologies: Slack, SIP Phone, VPN, Java, MySQL, Hardware. Email: Work Experience (Chile) Address: Technical Support Manager Esteno Chile | September 2021 - April 2023 - Braga, Portugal. - Head of a group of twenty members for the Support Team Area - Works closely with the other areas and partners of the company. Partners from: India, USA, Argentina. Areas: Online group (Schedulers, captioners). - Make tests & meetings with different clients. - Create new strategies to make better performance of the Support Team Area and the other different areas of the company. - Give customer service to the different clients of the company. - Be available 24/7 in case of any emergency. - Solve any issues that could be present in the daily operation. - Work on different times shift. - Organize the monthly schedule for the Support team area. Support Team Supervisor Esteno Chile | 2020 - 2021 - Supervise the support team members' job. - Ensure the continuity of the company. - Create new strategies with the Support Team Manager for better performance of the area and the company. Academic History CodeCademy Java Course - Aug 2021. Universidad Rafael Belloso Chacin (URBE, Venezuela) Informatic Engeniering | 2012 Skills - Basic knowledge using MySql - Basic knowledge using Java - Autodidact. - Proactive - Capable of learn new techonologies in short times. - Good Communication - Work in high pressure enviroments. - High interpersonal relationships Languages Spoken American: Spanish (native), English. Project: Closed captioning software using Java.