Andreia

ANDREIA NASCIMENTO SOUZA-| - | Graduated in Languages Personal information • • • City: Amsterdam Available for travel: Yes Age: 31 • • • Nationality: Brazilian Allowed to work in Netherlands: Yes Kids: No Educational background: Universidade Federal da Bahia (UFBA) – Graduated in Languages (English and Portuguese Linguistic and Literature). November 2011, grade: 9.1/10 Language skills: Language Portuguese English Spanish Dutch Level Native Fluent Fluent Basic % 100% 95% 95% 35% Professional skills: Teamwork, problem solving, working under pressure, taking decisions, organized, management and coordination of personnel, creative, innovator. Professional interest: Continuing my professional development in a challenging work environment where I can keep learning. • • • Project Improvement Administrative Processes Client Services Tools: MS Office, MS Excel 2013, Microsoft Dynamics, SAP, Workday, Salesforce. Professional Background: JUL 2019-PRESENT CUSTOMER EXPERIENCE Mobility Rental Group Amsterdam • Assisting customers with reservations problems, insurance claims and other details regarded to car rental process. • Documentation of business procedures. MAR 2018– APR 2019 PRIVATE ENGLISH TEACHER • Online private classes for expats living in Amsterdam. MAR 2015 – FEB 2018 ACCOUNT MANAGER HP Mexico • AMS HP accounts. • Assisting in troubleshooting tools that partners use to purchase the company products. • Setting up a new team and defining the scope of responsibilities. • Improving partner experience. • Translating official HP tools guides and courses (English-Portuguese/Spanish-Portuguese). • B2B processes. • Support as PEM (Partner Experience Manager) managing HP retail accounts from HP Brazil. • Updated and improved the sales reports by contacting the retail accounts directly. JUN 2014 – FEB 2015 GBS HR BRAZIL Flextronics Mexico • HR help desk services for Flextronics sites in Brazil. • HR administrative activities: 1. Paycheck problem resolutions. 2. Employment letters. 3. New hires registration (through Workday). 4. Assistance with employees leaving. • Translations of guides and courses (English-Portuguese/Spanish-Portuguese) for Flextronics employees. • Workday tests (validating if all the steps in workday platform were working correctly). MAR 2013 – MAY 2014 Portuguese Teacher Conexão Brasil Guadalajara Mexico • Portuguese classes. • Didactic material development. • Simplification of methods and explanations. • Translations: English-Portuguese/Portuguese-Spanish. APR 2005– AUG 2005 Trainee State Treasury Secretariat of Bahia • Office Services: 1. Material organization. 2. Internal processes . 3. Drivers licenses problems resolution (Taxes).