Andrei Radu

Working in ITIL process framework as Incident, Change or Problem Manager. Acting as Major Incident Manager for a few projects, respecting the KPIs and SLA. Close collaboration with all the involved stakeholdets inside the organization. On the job training for new colleagues and workshops with the actors in the process. Created the Work Instruction for Fault Management, in a tight collaboration with the Customer. Reporting and automating, where possible, the report and daily tasks.