Andrei John Robles

Hi my name is Andrei. My background includes serving as a customer service representative in a call-center for 4 years.

Previously, I worked with a high-volume customer-support call center for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 60 to 80 calls per day. Most recently, I worked on the customer service desk for a technical support company.

I have also undergone product training on handling customer concerns and inquiries through Zendesk. I was able to solve an average of 60 tickets/emails a day.

My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time.What I am looking for now is a company that values customer relations, where I can join a strong team and have a positive impact on customer retention and sales.