I have more than 6 years of experience in customer service, with a proven ability to work effectively with leaders and colleagues and adapt to improve the quality of service. I was recognized as the top 1 agent for 4 consecutive quarters. I became part of a pilot team for testing a new system and was chosen as one of the five best-performing agents to temporarily support another department. I also have experience in using Boolean Strings to source candidates in US job boards. I was recognized as one of the fastest to have a candidate hired as a newbie. Additionally, I am currently studying web development and became knowledgeable in using HTML and CSS.