Andrean Paul Calo

Andrean Paul T. Calo P2 B6 L18 Marycris Complex Pasong Camachile II, General Trias, Cavite 4107 -- Summary: Customer service representative with over 3 years of experience in telephone customer service, Including sales, financial, technical support and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the position in your company. Experience: Aegis People Support Ayala, Makati Customer Service Representative (Globe Telecom) January 2014 – July 2014 Handle 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. Troubleshoot and provide instructions with basic errors in customer’s phone service. Offering new plans and upgrading existing plan of the customers that tailored fit their needs. Omniglobe International Eastwood, Quezon City Quality Analyst (ATT and DTV Sales) August 2014 – January 2016 Promoted as Quality Analyst from Representative from the first 6 months in the company with duties including, tracking of sales, listening and analyzing to at least 10 calls per day to track their progress in Representative’s quality scores, correct tagging of sales and sales techniques. Memorized entire line of company products and services, including prices and discounts. Converting at least 30% sales per day as company mandated. (During Representative days) Promoting products and services to customers using sales strategy and techniques to add or upgrade plans that best fits their needs. IQOR SM Dasmariñas, Cavite Collection Specialist (Sprint) March 2016 – August 2016 Handle 60+ calls daily. Creating payment plan to the customer based on their account score. Promoting a better plan that suit customer’s needs. Collecting with an average of $50 per call as instructed by Managers. Handling confidential information of the customers, including bank and credit card information. VXI Mall of Asia, Pasay City Customer Service Representative (ATT Combined Bill) September 2016 – January 2017 Gathering relevant information with their accounts including (TV, Cable TV, Internet, Home phone, Wireless phone) Explaining bill inquiries or discrepancies in their combined bill in one. Offering available products or services in each and every call. Converting at least 30% sales per day. Telstra Mall of Asia, Pasay City Consultant (Telstra Moves) January 2017 – May 2017 Assisting customer to move their services smoothly in new address. Setting an appointment and assisting customers to activate their services in new address. Providing instructions or giving basic troubleshooting guide on how to activate their services. Offering best plans in each and every call. Upgrading current customer plans based on their satisfaction. Other Non-BPO Experience: Jollibee Foods Corp. Imus, Cavite Service Crew/ Crew Trainer May 2010 – April 2012 KFC Imus, Cavite Service Crew/ Team Leader April 2012 – December 2013 Educational Background: National College of Science and Technology Tertiary Dasmariñas, Cavite 2010 – 2014 Bachelor of Business Administration Major in Marketing-Management Imus National High School Tertiary Imus, Cavite 2005 – 2009 Personal Details: Sex: Male Age: 24 Date of Birth: December 23, 1992 Place of Birth: Quezon City Citizenship: Filipino I hereby state that all information given above is certified true and accurate. Andrean Paul Calo