Andrea Tamás

 PROFILE Experienced in the field of online streaming, knowledge management, customer service and professional writing. Enthusiastic, punctual and creative team worker with outstanding communication skills, as well as a vast knowledge of the English language. ACHIEVEMENTS Creating and implementing a new course to improve communication with clients within both Docler Holding and Liferay. Creating and implementing an improved and dynamic system to sort, handle and arrange classroom trainings and courses within Liferay. A dozen one-liners published as part of Liferay's marketing campaigns. Several freelance interviews, articles and translations respectively published on various Hungarian websites (rudvilag.hu, index.hu). PROFESSIONAL EXPERIENCE 08/2014 – 05/2018 Customer Support Engineer / Social Media Coordinator Liferay Hungary Ltd., Budapest, Hungary communicating with clients, cooperating with corresponding departments, managing trainings reproducing reported technical issues, administrating support processes maintaining marketing campaigns over social media platforms fix and knowledge management 12/2010 – 05/2014 Junior / Senior Customer Service Representative Docler Holding, Budapest, Hungary creating, updating and translating company knowledge base articles, newsletters and training documentation customer care for priority clients, key account management training and mentoring new colleagues 04/2009 – 12/2010 Customer Service Representative / Chat Support supervisor Transcom Hungary Kft., Budapest, Hungary handling customer complaints and escalations, writing reports updating and publishing company knowledge base articles, following up on and supervising colleagues’ communication and work processes 10/2006 – 03/2009 Spedition assistant DSV Hungária Kft., Budaörs, Hungary planning and managing international freight forwarding process writing reports, handling archives communicating with subcontractors PROFESSIONAL DEVELOPMENT 2017 Motion Picture Script Translator – Course Coach: Zorka Tomasevics, Budapest, Hungary 2011 Communication and Management (Internal Course) Docler Holding, Budapest, Hungary 2005 English Major PTE Babits Mihály Gyakorló Gimnázium, Pécs, Hungary PROFESSIONAL SKILLS Language skills Hungarian – native English – proficient user (C2) French – basic user (A2) Croatian – basic user – (A1) Computer skills Experienced user of Microsoft Office and social media applications, Jira, company content management and ticketing systems. Communication skills Outstanding communication skills developed over years of handling numerous clients and customers of various companies and products. Excellent team worker who excels in individual tasks equally well. Organizational skills A keen sense for organizing work with attention to detail. Ability to multitask under tight deadlines. Driver’s license B (Hungary)