Andrea Sanjines

ANDREA SANJINES-/- Summary I have a passion for building relationships, am client focused and dependable. I have over 8 years’ experience in customer service where I have proven the ability to demonstrate a high level of administrative competence. I am responsive to client needs in a compassionate and caring way and feel my experience and skills would be an asset for the company. Skills • • • • • • • Strong knowledge in Word/Excel/Power Point and other office suite products Effective Communicator Thrive in a fast-paced office environment Empathetic, caring and customer-focused Accountable Multitasker Organized • • • • • • • Client Service Focused Reliable Deadline Driven Working effectively with others Detail and action oriented Thinking things through Languages: English and Spanish ● Delivering a positive and efficient client service experience Canada Platform Immigration and Citizenship Inc. Administrative assistant (Part-time) 06/2024 – Current ● Organizing, proofreading and formatting letters to clients ● Scheduling and confirming meetings with clients ● Recording and preparing meeting minutes ● Completing and processing questionnaires provided by clients ● Maintaining and managing the storage of protected documents • Responding efficiently to client enquiries verbally and in writing ● Monitoring incoming client calls and messages ● Reviewing emails and faxes and distributing accordingly ● Presenting a positive and efficient client service experience ● Organizing , formatting and printing letters to clients Goiing Agency Sales Manager (Freelancer) 05/2023 – Current ● Maintaining pertinent spreadsheets ● Managing the storage of protected documents ● Responding efficiently to client enquiries verbally and in writing ● Establishing clear and meaningful monthly reporting requirements for effective performance evaluation sessions with sales managers ● Achieving optimal accomplishment levels of personal performance ● Supporting education coaches Leading and motivating staff to improve customer service and Experience Next Goal Agency International Educational Coach 02/2022 – 05/2023 ● Organized , formatted and printed letters to clients ● Maintained pertinent spreadsheets ● Managed the storage of protected documents ● Responded efficiently to client enquiries verbally and in writing ● Scheduled and confirmed meetings ● Recorded and prepared meeting minutes ● Generated leads and offered one-on-one guidance to potential students with excellent customer service. ● Presented a positive and efficient client service experience ● Created invoices for students and obtaining deposits and balance of payment from clients ● Entered accurate information about potential and existing students and keeping updated the pipeline student’s process in Edvisor (CRM System). Maternity Leave From 11/2020 to 02/2022 Cervecería Artesanal Marquiri | Bolivia Commercial Coordinator 08/2019 to 11/2020 ● Organized , formatted and printed letters to clients ● Maintained pertinent spreadsheets ● Managed the storage of protected documents ● Responded efficiently to client enquiries verbally and in writing ● Aligned commercial activities with strategic company goals by optimizing sales opportunities. ● Conducted market research to create improved business plans. ● Supervised and trained 10 employees on successful selling techniques. International Marconi University| Miami, USA Coordinator of Marketing and Recruitment Department 03/2017 to 08/2019 BELCORP S.A. |Bolivia Area Supervisor-Contract 07/2017 to 11/2017 Winners Jewelry | Cranbrook, Canada Sales Executive-Contract 10/2015 to 01/2016 ● Researched market competitors to identify potential new products and service opportunities. ● Created and launched enhanced content strategies, improving product conversion. ● Captured new market share by optimizing business strategies and launching products to diversify offerings. ● Promoted positive customer service experiences by promptly resolving conflicts. ● Supervised 800 employees, ensuring optimal productivity. ● Supervised business functions, employee staffing, customer retention, and financial accountability for stores. ● Retained clients and obtained referrals by promptly resolving customer complaints, providing value, and promoting quality. ● Implemented strategies to drive changes and improvements and enhance performance. ● Tracked and analyzed weekly sales reports, implemented corrective action plans, and streamlined sales operations. Education and Training Master’s degree in marketing and Commercial Management European School of Management and Business EUDE | Madrid Spain 08/2018 Diploma in Communication and Marketing LCC Career College of British Columbia| British Columbia, Canada, 2016 Bachelor's Degree in Economic Juan Misael Saracho Autonomous University. | Bolivia, 2018