Andrea Reyes

STUDIES . Instituto Particular Abdón Calderón, Guayaquil - Computer Science in Accounting,- . Universidad Católica Santiago de Guayaquil, Guayaquil Engineering in Tourism and Hotel Management,- EXPERIENCE Premium Manager. Spain. International, Skyeng February 15 2022- Present . . ANDREA REYES VÉLIZ CONTACTO 090401 Guayas-Ecuador--I am a very energetic and ambitious candidate with a mature and responsible approach to any task or situation that may be presented to me. I also feel that I am a very good problem solver and I can develop and implement new strategies to improve customer satisfaction where necessary. A bilingual, award-winning customer service expert with extensive management experience. I also feel that the eight years experience in the hospitality and tourism industries will be a welcome factor towards joining any workforce SKILLS Welcoming personality and extremely customer friendly, Excellent management skills and financial understanding, Experience with working on social media and working with Microsoft Office, Expect attention to detail and time management, Fluent in Spanish, advanced in French, Great leadership skills, Willing to learn on the job to improve my future career, Equally happy to work independently or in a team. Be the first touch of the student and follow their first lesson, Select teachers for new students, taking into account their level of English; Call clients with zero balance and sell training packages, Call clients who missed classes in order to identify and solve the problem; Communication and maintaining positive relationships with clients; Comply with the company's business processes, work in the CRM system and electronic reporting; Communication with clients through business correspondence, IP telephony; Attending group planning meetings and individual meetings with the leader; . . . . . Junior Scheduling Manager. Spain. International, Skyeng 4 October- February 15 2022 . . . . . Select teachers for new students, taking into account their level of English; Make sure the student achieves the desired intensity of classes; Comply with the company's business processes, work in the CRM system and electronic reporting; Communication with clients through business correspondence, Attending group planning meetings and individual meetings with the leader; Manager/Part Owner, Bossa Cafe; 11 July 2016 – 31 September 2021 . . . . . . Responsible for delivering a great customer experience at every stage of their journey, Keeping up to date with local Events Responsible for the staff members hours, work load and upkeep of the work place, Being fully aware of all up to date health and safety regulations and procedures in order to keep the staff and customers safe at all times while in the vicinity, Listening to customers, managing any requests or issues with genuine interest, Taking cash payments and handling banking, Carrying out stock check and rotations, . Keeping all staff members aware of the food hygiene regulations. Administrative Assistant, Cotecna del Ecuador 17 August 2015 - 5 February 2016 . . . . . . . . . Complex diary management and proactively communicating with the CEO to ensure daily priorities are clear and met, Email monitoring and management forthe CEO, including follow ups, Complete and manage international travel bookings for the CEO, including travel across different time zones, Anticipating the needs of the CEO, constantly forward planning,. Thoroughly checking all legal documents and contracts prior to approving CEO sign off, Finance management for the CEO including credit card reconciliation / expense claims, Event coordination such as board meetings, demonstrations for external visitors and team activities, Internal and external meeting administration and management; assisting on agendas, taking minutes, delegating actions and following up to ensure completion, Personal errands and tasks for the CEO. Administrative Assistant, Unipark Hotel; 7 November 2012 - 11 August 2015 . . . . . Supervision of fast food and fitness areas management of the reservations via internet, Responsible for monitoring the database of customers and suppliers, Coordinating purchases and activities in the Catering areas, Elaboration of laundry, catering and sales schedules, Responsible for UniAmigos & UniVIPs database management, Customer support in events and sales, Managing emails, telephone calls and addressing accordingly, Liaising with site supervisors and organising site requirements, Management of the office diary and project documents. Administrative Assistant, Lo Mejor de lo Nuestro; 6 December 2011 - 5 November 2012 . . . . . . Shopping and waregouse manager, Payment to suppliers, Organisation of events (weddings, business lunches, cocktails), Budget forecasting, Responsible for the planning of staffs working hours, Responsible for improving and controlling times and operating processes, Manage the sales budget and control the budget of assigned expenses, Comply with the information requirements in the right times and quality.