WHAT I DO BEST
ANDREA
RAMIREZ
VIRTUAL ASSISTANT/SOCIAL
MEDIA MANAGER
Customer Service
Email Management
Digital Marketing
Web Content Writer
Time Management
Research and Development
WORK EXPERIENCE
2018
Synnex Concentrix • Customer Service
Working with a team to achieve a common goal
PROFILE
Focused on making customers happy
I'm confident in my ability to achieve
every goal that is set. I always work with
integrity, efficiently and positively. I'm
2013
Startek International Limited • Voice, Email and Chat
Support
extremely motivated and a great manager
of time, I learn in no time and I have a
Appointment setter through email and chat
strong analytical skills and good
judgment.
Order entry process
2003
CONTACT INFO.
SPI Global Inc • Financial Advisor
Assist Customers with their queries and issues about
credit cards and other banking related concern.
Mobile
-
Email
-
Address
Manila, Philippines
SKILLS
Customer Service
SOCIAL MEDIA
fb.com/chetylabs18
@chety
@andreachety
chety18
whatsupchet.wordpress.com
Web Content Writer
Research and Development
Email Management
Digital Marketing
Time Management
DISC Personality test result
Compliance
10%
APPS & TOOLS
Microsoft and Google
Social Media Management Tools
E commerce Tool
Influence
26%
Dominance
51%
Canva
Email and Chat software tool
Business Applications and Digital Storage
Project Management Tools (Trello, Basecamp, etc)
Steadiness
13%
INTERESTS
INTERNET
TRAVEL
MOUNTAIN
PHOTOGRAPHY
Web Content Website (Wordpress,Nuffnang etc)
Communication (Skype, Google hangouts, Slack etc)
VIRTUAL ASSISTANT SKILLS
Flexible Administrative Skills
Data Entry and Product Listing
Advertising, Sales and Marketing
Internet Research
Articlewriting and web management
Expertise in Google products, Microsoft offices
and other Virtual Assistant software
English Vocabulary test result
CUSTOMER SERVICE SKILLS
Clear Phone, Email and Live Chat Communication
Situation Evaluation and Critical Judgments
Empathy and Pacifying Customers
Multi tasking Skills
Time Management and Flexibility
Delivering high level of efficiency to achieve high CSAT
scores
Social Media Skills
Virtual Assistant Skills
SOCIAL MEDIA SKILLS
Copywriting and Content Marketing
Design (Graphics and Videos)
Customer Service/ Community Management
Public Speaking (Confidence in front of an audience)
Project Management and Strategy Planning
Virtual Assistant Skills
