Andrea Preston

WORK EXPERIENCE Information Technology Forensic Support Officer at Guyana Forensics Science Laboratory, Turkeyen October 2013 – January 2019 Achievements/Tasks • Responsible for the operational running of all information technology equipment and software building in the laboratory. • Monitoring of the quality control programmes for the Information Technology network, including computers, printers, and telecommunication and security systems. • Assist in the management, design and implementation of the Information System. • Assist in establishing and recommending new strategies for a more effective Information Technology system. • To assist in providing all necessary Information Technology support to administrative and technical staff. • Designing and implementing an adequate educational Information Technology programme for the staff of the Agency. • Responsible for developing and maintaining databases as requested. • Compiling and maintaining network documentation and disaster recovery plans. • Diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. Personnel Officer at Linden Town Council, Linden April 2013 – August 2013 Achievements/Tasks • Approving job descriptions and advertisements • Recruiting, training and developing staff • Pensions and benefits administration • Organizing staff training sessions and activities • Looking after the health, safety and welfare of all employees • Monitoring staff performance and attendance • Other related duties Teacher at Linden School of Excellence, Linden September 2009 – July 2012 Achievements/Tasks • Information Technology, Social Studies, Mathematics and Caribbean History Email/Voice Customer Service Representative at QUALFON Inc., Georgetown January 2007 – February 2008 Achievements/Tasks • Handle and respond to inbound calls or emails. • Research and resolve inquiries verbally, in writing and on-line. • Maintain and promote a positive attitude while supporting customers and working with team to resolve issues. • Maintain acceptable levels of discretion, teamwork and commitment, endeavoring to exceed expectations in all. Accounts/Sales Clerk at Swansea Telecommunications Inc., Georgetown 2004 – 2006 Customer Service Representative at Johnny P Western Union, Georgetown 2003 – 2004 Marketing Representative at Western Union, Grace Kennedy Remittance Services, Georgetown 2003 – 2003 Secretary at Victory Assembly of God Church Sunday School Department, Linden 2009 – 2013 EDUCATION University of Guyana Present Degree: Bachelor’s Degree in Information Systems Microsoft January 2018 Degree: MCSA (Microsoft Certified Solutions Associate) MCSE (Microsoft Certified Systems Expert) CompTIA Certified.Ce 2014 – 2015 Degree: CompTIA Network+ Certificate CompTIA Certified.Ce 2015 – 2016 Degree: CompTIA A+ Certificate Ongoing - To be completed University of Guyana, Georgetown September 2002 – July 2004 Degree: Associate Degree in Computer Science Institute of Distance & Continuing Education (IDCE), Linden September 2001 – July 2002 Degree: Caribbean Examination Council Mackenzie High School, Linden September 1994 – July 2001 Degree: Caribbean Examination Council SKILLS • • • • Computer Skills Digital Marketing Email Marketing Effective Teaching PERSONAL PROJECTS Drafted a Project Plan for Elections Management System • Project Management Plan ACHIEVEMENTS Associate Degree in Computer Science (2002 – 2004) Bachelor’s Degree in Information Systems (Ongoing) MCSA-MCSE Course Program (Ongoing) CompTIA A+ and Network+ Certificates (2014 – 2016) LANGUAGES English - Full Professional Proficiency INTERESTS • • • Information Systems Consultancy Marketing Projects