Contact- (Mobile)-
www.linkedin.com/in/andrea-paolagutierrez-750b0bb3 (LinkedIn)
Top Skills
Photoshop
Photoshop Elements
Basic HTML
Languages
English (Full Professional)
Spanish (Elementary)
Andrea Paola Gutierrez
Information Technology Engineer at Tata Consultancy Services
NCR - National Capital Region, Philippines
Experience
Tata Consultancy Services
5 years 2 months
Information Technology Engineer
May 2020 - Present (3 months)
Panorama Tower Bonifacio Global City Taguig Philippines
Web Support Specialist
June 2015 - May 2020 (5 years)
E-commerce Libis Quezon City
Certifications
Provides technical assistance and client support to hibu’s internal and external
Learning from Failure
customers. Supports the hibu websites and primary responsibilities include
Business Innovation Foundations
complex product questions and solutions, technical assistance, and training
Dealing with a Difficult Boss
in the use of systems and applications as related to SML, Sitemaker and
Building Self-Confidence
other platforms used to the build and publish hibu websites. Additional
Achieving Your Goals
responsibilities include answering specific account and website questions
including billing as it related to the product. This role could also perform initial
tasks related to content gathering and constructing of hibu websites.Includes
the ability to conduct interviews with our customers in order to gather content
for their website, and also the knowledge and skillset to copy write the website
as well for an artist to being building it.This support role provides real time
phone "help desk" support for our customers on their hibu websites. Performs
diagnosis and resolution to problems using company provided software tools
and administrative tools.
hibu
Web Support Specialist
December 2012 - June 2015 (2 years 7 months)
Hibu
Work with advertisers to address and correct website modifications, which
may include: layout, graphics, design and written content. Make requested
website changes based on the advertiser’s specifications while following web
guidelines to ensure optimal web design and user interface.
Convergys
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Customer Service Representative
June 2012 - December 2012 (7 months)
trg | tech
Billing Specialist
September 2011 - June 2012 (10 months)
Teleperformance
Billing Specialist
April 2011 - September 2011 (6 months)
Working in the Complex Billing Services team for Billing and Credit
Management
Implemented new bill reporting solutions including undertaking customer
MBRS (Managed Bill Reporting System) demonstrations for sales
opportunities or invoicing contracts.
Implemented new billing solutions or change requests, resolve complex issues
encompassing relationship, issue management and change management.
Provided a high level of technical advice and take lead in billing service
improvement for our nominated customers.
VXI Global Holdings
Sales Consultant
August 2010 - April 2011 (9 months)
Answer inbound calls from consumers and assess customer needs. Utilize
all product knowledge and documentation to provide customers with product
recommendations appropriate for their needs. Generate incremental revenue
for client partners.
Create new accounts for customers calling for the first time.
Data entry of a variety of required profiling information for all customers who
call in. Data entry will also be necessary to compile quotes, orders, and related
reporting tools.
Achieve levels of sales revenue performance based on existing tenure-based
goals.
Other related duties as assigned.
ICT Marketing Services
Customer Service Representative
June 2007 - July 2010 (3 years 2 months)
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Protect and develop customer loyalty and value through the provision of
outstanding customer care and the identification & promotion of appropriate
products and services.
Platinum Plans Philippines Inc.
Research Associate
October 2006 - May 2007 (8 months)
Conduct literature reviews
Collect and analyze data
Prepare materials for submission to granting agencies and foundations
Prepare materials for UW Human Subjects Committee review
Prepare interview questions
Recruit and/or interview subjects
Maintain accurate records of interviews, safeguarding the confidentiality of
subjects, as necessary
Summarize interviews
Provide ready access to all experimental data for the faculty researcher and/or
supervisor
Request or acquire equipment or supplies necessary for the project
Manage and respond to project related email
Prepare, maintain, and update website materials
Supervise undergraduate students working on the research project
(maintaining records on assignment completion, acting as liaison/mediator
between the undergraduate students and the faculty researcher)
Attend project meetings
Attend area seminars and other meetings as necessary
Summarize project results
Prepare progress reports for the PI and funding agency
Prepare other articles, reports, and presentations
Monitor the project budget
Education
De La Salle-Araneta University
Undergraduate, B.S in Hotel and Restaurant Management · (2005 - 2007)
University of Santo Tomas
Undergraduate, B.S in Pharmacy · (2003 - 2005)
University of the Philippines
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Basic Spanish 1 (January 2016 – April 23, 2016) · (2016)
Instituto Cervantes de Manila
A 2.1 Intensivo , Spanish Language and Literature · (2015)
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