Andrea Juanillo

MA. ANDREA REGALA JUANILLO 8 Morning Star Drive, Sanville Subdivision, Brgy. Culiat, Quezon City, Philippines - - Summary More than 6 years of experience in Business Analytics, Finance and Accounting, Procurement, Credit and Collections, and Supply Chain Management. Skilled at learning new concepts and processes quickly, working well under pressure, and communicating ideas clearly and effectively; Extensive sub-processes systems training, including knowledge of multiple software applications; SAP, CRM, Oracle. Competent in organizing events, multi-tasking, and strategic planning; optimistic, self-motivated, results-oriented and team player. Education Graduate Education Master of Arts in Linguistics (MA Linguistics) College of Social Sciences and Philosophy University of the Philippines - Diliman U.P. Campus, Diliman, Quezon City, Philippines, 1101 Specialization in Sociolinguistics 2010 Tertiary Education B.A. and B.S.E Degree in Literature (AB/BSE Literature) Philippine Normal University Taft Avenue, Manila 2005 – 2009 Career History Remote Worker Professional Freelance Accounts Receivable/ Sales Support / Digital Marketer / Copywriter / Property Manager (Airbnb etc.) / Virtual Assistant /ESL Online Teacher 2015 - present Collections Analyst, Towers Watson Asia Pacific Shared Services Center, Oct. 16, 2015 - 2016 24th floor, Bonifacio One Tech Tower, Bonifacio Global City, Taguig City Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues. Utilizing a combination of defined processes, case history and judgement, make decisions on next course of action, on a client by client basis. Record accurate records of client communications within Oracle Advanced Collections system. Investigate and resolve occurrences of unallocated cash. Accessing client online payment systems where required and to achieve a variety of targets, based upon qualitative and quantitative measures. Assist with month end procedures, reporting and reconciliation to meet deadlines Escalate any issues affecting the recovery of monies in a timely manner, either internally through GFO Management or with the business, as required. Liaise with UK Client Financial Management Manager and Collections Analysts regularly regarding all aspects of collection activity & performance to achieving monthly, quarterly and annual targets for cash, bad debt reserve and aging brackets. Specialist - Liner Finance & Accounting Analyst, MAERSK GSC Aug. 13, 2012 – 29th floor, Wynsum Plaza Bldg., F. Ortigas St., Ortigas Center, Pasig City Sept 30, 2015 Key Responsibilities: Review and modify statements of account and ensure appropriate attention to detail and that they fall in line with SLAs and client requirements Review business reports, identify invoices outstanding and generate call lists for collectors on a daily basis Review on-account payments and advise order to cash team of where payments should be applied Act as the communication interface between Order to Cash and the collections team Ensure that high risk customers (based on debt ratios) are escalated to collectors and WKC Managers for treatment Monitor payment application and supply relevant updates to the OTC team and daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner Liaise with in-country coordinator, sales persons where necessary Identify and categorize client based on risk profile (% of invoices outstanding) Organize automatic dunning of customers depending on age, type of debt and record dunning information accordingly Monitor disputes logged and feedback/outcomes generated by collectors and ensure issues are escalated to the correct managers or logged in the correct systems for follow up Update relevant systems with information regarding credit suspension, withheld freight etc. Work closely with cluster management & collections manager to ensure that workflow processes are being met and critical matters are being escalated in a timely and efficient manner Meet KPIs. Work with team towards reducing overall OD% for cluster Sales Support Management Analyst II, HEWLETT-PACKARD Philippines March 21, 2011 – 4th floor, Two World Square Bldg., Upper McKinley Hill, The Fort, Taguig City February 1, 2012 Tasks and Responsibilities: Direct Order Management Prepares materials to communicate issue resolution for external customers. Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate. Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of highly complex customer accounts. Coordinates non-exempt and Entry level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching. Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary. Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics Handles a few customer accounts that have moderate to high importance. Supports solutions that impact other departments. Procurement Operations Specialist, IBM BUSINESS SERVICES, Inc. March 1, 2010 – 4F Bldg. E, UP Ayala Land Technohub, Commonwealth Ave., Quezon City March 21, 2011 Supply Chain Management Review requisition requirements; Work efficiently with requester/client for additional information or any questions; Determine source from Sourcing Feed Database and contact supplier for price and delivery; Negotiate cost savings and terms when applicable (non contracted sources); Procurement of low dollar purchases services (including source identification as needed.); Working knowledge of SAP/Hubwoo application and transactions; Working knowledge of Req Tracker to utilize for non sourced requirements; Consult Sourcing Feed Database (SFD) to understand commodity strategy; Initiate request for set up new suppliers including providing applicable information; Interface with clients and suppliers on supplier and payment issues in conjunction with tactical commodity manager; and Expedite and Emergency Orders and follow up on deliveries Provided assistance in E-BUY navigation, creation/status of shopping carts and purchase orders and delivery of goods/services; Order to Cash /Credit Specialist, IBM BUSINESS SERVICES, Inc. 4F Bldg. E, UP Ayala Land Technohub, Commonwealth Ave., Barangay UP Campus, Quezon City Task and Responsibility: Collections and Deductions Processing Responsible for business to business customer service and billing account management with both problematic and non-problematic clients Obtaining timely payments within prescribed payment terms to maximize AR, : current and minimize write offs Print Aging Report (weekly or daily) for assigned portfolio. Assess whether assigned items are new or existing invoices. Submit documentation to cash application or L&DP or customer service for rebill or clear invoice. December 1, 2010 – March 1, 2010 Credit and Collections/Business Process Associate, GENPACT Philippines LLC January 2009 – 4th foor, Plaza A, Northgate Cyberzone, Alabang, Muntinlupa December 2009 EXPERTISE: ·       Excellent customer service skills with ability to collect with high success rate. ·       Proven ability to collect bad debt at higher than above average rate. Collections Department – Commercial Finance, GE CAPITAL Confer with customers by telephone in order to provide information about open invoices for them to check that out for payment. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as forwarding invoices thru email and fax. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records. Obtain and examine all relevant information to assess validity of complaints and to determine possible actions. References ​ Available upon request. I hereby certify that the information above is valid and correct. MA. ANDREA JUANILLO