Andrea Juanillo

Debtor Collection Process Monitor Aged Debtor List at least Mon, Wed & Fri weekly to plan collection process Report monthly via Key Objectives against debtor targets (Collect within terms + 5 working days for issue) Provide colour coded debtor dashboard to GA & GM every Tuesday Contact client 3 to 5 working days prior to due date to ensure they have all invoices and intend to pay within terms Colours indicate status of debt, and highlight if Accounts need support Yes Issues raised by customer? Address customers issues, or escalate to GA and SR immediately, asking for response within 1 working day No Notify sales rep and stores that on hold. Ask sales rep and GM for assistance. Once 5 working days overdue – contact client. Unless paid (or next day) put on hold and escalate Weekly follow up Two weeks overdue – ensure matter escalated to management. Client informed payment due immediately Three weeks overdue – final demand letter issued. Given 5 working days to pay 4 weeks overdue – flag for legal action. Confirm with GM Cash Accounts Process Amount owed (not deposit) appears in debtor account Yes Cash Account? Inform GA & SR Immediately, ask why allowed credit Assist with collection where asked No Follow normal debt collection processes Provide GA, MD & GM with a list of outstanding cash accounts on a weekly basis If project – as for copy of payment plan so know collection process and timing