ANDREA JONES
E:-• M:- • Bedford, VA
VIRTUAL ASSISTANT
Professional Virtual Assistant who proactively takes on assignments. Proven record to adapt to changing work roles with confidence. Applies strong communication and organizational skills to assist clients and team members. Utilizes technical skills to ensure efficiency and accuracy while performing tasks.
PROFESSIONAL EXPERIENCE
ANDIE J. VA COMPANY • Bedford, VA • August 2019 – Present
Owner/Operator – Virtual Assisting Company
Perform administrative and marketing work in a virtual capacity for clients with high level of attention to detail, discretion, and reliability.
Utilize online platforms to communicate with clients and collaborate on projects. Online platforms include Google Drive, Trello, Email, Dropbox, Zoom, and Quickbooks Online.
Complete projects in a timely and organized fashion according to set parameters.
Perform personal and administrative tasks, such as bookkeeping, document/file management, email management, making payments, and booking travel.
LYNCHBURG HUMANE SOCIETY SPAY/NEUTER CLINIC • Evington, VA • October 2017 – November 2019
Receptionist and Administrative Assistant
Served as first point of contact for high-volume spay/neuter clinic by answering phone, and greeting and checking in clients. Supported medical team daily by maintaining medical records electronically and communicating special cases.
Booked over 20 appointments daily via phone and e-mail, ensuring all details are gathered before ending client communication
Utilized online software to enter over 160 medical charts weekly
Practiced time-management skills to prioritize daily work in order of importance to complete all daily work requirements
SEVEN HILLS ANIMAL HOSPITAL • Forest, VA • May 2016 – October 2017
Receptionist, Veterinary Assistant, and Kennel Attendant
Prepared for daily operations by compiling client and patient information through existing medical charts. Supported veterinarian with patient care with thorough written and verbal communication. Communicated effectively with clients about caring for their pets utilizing doctor treatment plans, nutrition guidelines, educational handouts, and routine vaccination protocols.
Protected animal welfare by informing prospective and current clients of the importance of proper vet care
Served as the first point of contact to clients with effective communication and planning skills
Effectively instructed clients on patient aftercare while following check-out procedures
Provided cross-functional support throughout the day to reduce wait times for clients while maintaining an interest in patient welfare
S&S MACHINE, INC • Madison Heights, VA • July 2011 – March 2016
Administrative and Data Entry Specialist
Responsible for processing large volume orders based on individual client preferences. Played an active role in tracking the completion of orders based on production lead times and on-hand inventory. Created all necessary shipping documents utilizing multiple shipping software programs for international and domestic shipments. Supported other team members by completing assignments in other areas, such as accounts receivables, overdue collection calls, and inventory control.
Streamlined communication between packaging department and data entry department to enhance efficiency, resulting in faster shipment completion
Improved training methods by updating department’s SOP manual to reflect a change in the shipping software and added packing requirements for five major domestic retailers and six international distributors
Offered intra-office assistance as needed by serving as receptionist and front desk attendant
EDUCATION
Bachelor of Arts in Business Management (cum laude)
SWEET BRIAR COLLEGE • Sweet Briar, VA • 2010
TECHNICAL SKILLS
Proficient in Microsoft Office Suite: advanced Excel • Word • Power Point • Outlook
Google Drive and G-Suite • Trello • Wordpress • Dropbox • Canva • Zoom
Advanced typing skills: average typing speed of 65 WPM, 10-number keypad
Experience with multiple software programs: SAP • Avimark • DacEasy • ClinicHQ • Quickbooks Online
