Andrea Jane Caluma

ANDREA JANE CALUMA Executive Virtual Assistant Location: Gender : Mobile number : Whatsapp: Email : Skype : Rodriguez Rizal, Philippines Female - --live:.cid.5fbf-e84b6 An exceptional virtual assistant, driven by passion and determination. I am the epitome of hard work and responsibility. My insatiable curiosity fuels my desire to share what I know while eagerly embracing new learning opportunities. Together, let's propel your company to new heights through my unwavering commitment to excellence and dedication to your success. Education  San Jose Litex Senior High School--- Science Technology Engineering and Mathematics- Graduated with High Honors (97 GWA)  Polytechnic University of The Philippines * Diploma in Mechanical Engineering Technology * President Lister(1.3 GWA) Experience  Executive Virtual Assistant (May 2019- June 2021)  Personal Assistant: Provided dedicated support to the CEO of a Blockchain NFT company, efficiently managing their daily tasks and priorities.  Financial Management: Managed finances using Xero, including budget tracking, expense reports, and invoice processing.  Project Management: Oversaw and managed various projects, ensuring their successful execution.  Community Management: Actively engaged with the online community, fostering positive relationships, addressing questions and concerns, and moderating discussions to ensure a positive and productive online presence.  CRM Maintenance: Managed and maintained the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information for improved client interactions.  Ad Hoc Tasks: Demonstrated flexibility by effectively handling various ad hoc tasks and projects as needed, ensuring the smooth operation of daily operations and special initiatives.  Customer Service Representative (July 2021- February 2022)  Worked for an e-commerce retail company, providing exceptional customer service by handling inbound calls, resolving inquiries, and ensuring customer satisfaction.  Demonstrated adaptability by transitioning into email support in addition to managing inbound and outbound calls, effectively addressing customer concerns through multiple communication channels.  Real Estate Executive Virtual Assistant (March 2022-May 2023)  Personal Assistant to the CEO: Provided dedicated personal support to the CEO within the real estate industry, managing their schedule, handling confidential matters, and ensuring efficient daily operations.  Travel Arrangements and Personal Tasks: Managed travel arrangements, including booking flights, accommodations, and transportation, while also efficiently handling personal tasks such as online shopping for equipment and other necessities, ensuring the CEO's convenience and efficiency.  Financial Management: Managed financial activities using Xero, including budget tracking, expense reports, and invoice processing and income tracking.  Property Management: Actively contributed to property management by overseeing property maintenance, ensuring that properties were in excellent condition for guests and tenants. This included finding and managing suppliers for property upkeep, repairs, and renovations.  Guest support VA/ Rental VA: for guests and new tenants, ensuring seamless reservations and tenant satisfaction. Involves exceptional customer service  Property sourcing  CRM Management: Effectively managed the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information for improved client interactions and enhanced guest experiences.  Project Management: Successfully managed various projects related to property management, property sourcing, and client relationship management, ensuring their smooth execution and alignment with strategic goals. Top Skills  Administrative skills  Customer Service  Research skills  Appointment setting and cold calling  Property management  Project management  Community management  Finance management      Key Skills Excellent written and oral communication skills. Versatile and competent especially in multitasking. Advanced computer knowledge. Empathy and organizational skills Excellent problem solving skills