Andrea Isabel Lacson

I am an Administrative Assistant and Customer Service Support professional with 4+ years of combined work experience supporting business operations, customer accounts, and administrative tasks across different industries.

I worked with Pathcutters Phils. Inc. as a General Virtual Assistant, under an Australian Electrical Company and A Real Estate Company. I assisted with day-to-day administrative tasks, maintained accurate records, and supported operational workflows to ensure smooth service delivery. This role strengthened my attention to detail, multitasking abilities, and professional communication skills.

Previously, I worked with Asia United Bank (Philippines) as a Service Associate, where I handled client inquiries, assisted with account-related requests, maintained accurate records, and ensured compliance with internal procedures. This role required strong attention to detail, confidentiality, and professional communication.

I also worked at Conectys Philippines and Ubiquity as a Customer Support Representative, providing email/chat and phone support, documenting customer interactions, updating internal systems, and resolving issues efficiently while meeting performance and quality standards.

Earlier in my career, I worked as Comptroller Staff at an automotive company, where I supported inventory monitoring, and data encoding. This role strengthened my skills in Excel, data accuracy, and administrative coordination.

My core services include administrative support, data entry, email handling, inventory tracking, and customer service support. I am proficient in Microsoft Excel, Word, and I am comfortable learning new tools and systems quickly.

I am reliable, detail-oriented, and capable of working independently in a remote setting. I am committed to delivering accurate work on time and supporting teams through organized and consistent administrative assistance.