Andrea Garrison

Andre’a Garrison Virtual / Administrative Assistant New York, NY-- Dedicated and results driven Virtual Assistant skilled at improving my clients administrative and business needs. Experienced at customer service, clerical and administrative duties, as well as developing relations with vendors and suppliers as well as customers. Proficient at multitasking and organization , with the ability to work independently or in a team environment. SKILLS Techniques Written and verbal communication. Customer service metrics (retention, conversion rate, NPS) Social media management ( Instagram , twitter, facebook, Tik Tok) Creative problem solver. Project manager and Trained QA associate. Highly organized and motivated Tools and Frameworks Time Doctor , Slack, Hubstaff, Python, Virtual Observer, Zendesk, Help Desk EXPERIENCE Bishop Greg Davis / Virtual Assistant June 2016 - Current , Virtual New York Manages 121k Follower Instagram Spearhead campaigns on Instagram. Maintain strong social media and brand presence. Create brand content , Inbox and email management . Effectively increase following and drive traffic to clients' websites. Provide online shopping and basic administrative duties . Provides email assistanc JOBCASE / Virtual Assistant January 2023- Current, Virtual New York Provide customer support to job seekers . Provide live chat support to potential customers. Respond to emails and manage calendars for the client. Social media support ( responding to inboxes and comments ) . Provide basic data entry functions for the client Flowers on First / Administrative Assistant June 2015- October 2018, New York < NY Provide excellent customer service. Make and receive calls on behalf of the business. Maintain a high level of customer satisfaction through effective verbal and written communication. Provide live chat support and maintain email accounts. Effectively negotiated escalated issues and resolved customer issues for a 98% satisfaction rate. Gotham Marketing / Administrative Assistant August 2018- March 2023, New York Successfully spearhead campaigns on social media platforms including , Twitter, Instagram, Facebook and Youtube. Provide Customer Service and customer retention. Create brand content for social media . Monitor online presence of the company's brand and engage with users, strengthening customer relationships with external clients. Develop and maintain positive working relationships with external clients . Develop online marketing campaigns , effectively increasing followers by +1,400 and creating brand awareness. Provide e-mail and live chat support to the client as well as the customers. Place outbound calls as well as receive inbound calls from clients and customers. EDUCATION Mount Healthy High School, OH - Diploma August 2003- May 2007 Cincinnati State Community College OH - AAS-