Andrea Clarke

ANDREA CLARKE Kingstown, St. Vincent and the Grenadines •-• - • SUMMARY A highly professional and mo vated individual who thrives within demanding and ever-changing se ngs. Skilled at empathe cally grasping others' concerns, priori zing a "listen- rst" approach. Commi ed to aligning with the company's objec ves and policies to guarantee the delivery of highly e ec ve, e cient, and impeccable service to all. PROFESSIONAL EXPERIENCE CLEAR HARBOR St.Vincent Customer Account Executive April 2021-June 2024 E ciently orchestrated toper customer service by swi ly iden fying customer concerns and u lizing ● targeted ques ons for prompt resolu on ● Showcase excep onal pa ence and adaptability in spearheading a broad range of complex customer inquiries, ensuring sa sfac on through mely and courteous responses. ● Gain a 95% customer sa sfac on ra ng by ac vely listening to customer concerns, providing clear explana ons, and o ering tailored solu ons to resolve issues promptly. ● Coordinate and close an average of 75 cases weekly, streamlining the process through accurate informa on gathering to op mize arrival mes and minimize dispatch failures by 20%. Remote Part-Time Virtual Assistant April 2021- April 2024 Managed scheduling and me management for 3 clients simultaneously, ensuring op mal u liza on of their ● calendars with zero overlapping appointments ● U lized project management tools (e.g., Trello) to streamline task organiza on, resul ng in a 20% increase in productivity. ● Executed lead genera on campaigns, iden fying and qualifying an average of 25 poten al leads per week for client considera on.. OPTIMATE NATIONAL PUBLIC LIBRARY, ARCHIVES & DOCUMENTATION SERVICES St.Vincent Intern December 2018- December 2019 ● Handled phone calls and accurately recorded messages, ensuring e ec ve management of Director schedules and coordina on of appointments ● Pro ciently typed, composed, and organized reports, enhancing o ce work ow and documenta on processes. ● Implemented and maintained an organized ling system, reducing document retrieval me by 40% and improving overall e ciency. ● Created and distributed various forms, memos, and correspondence, mee ng the dynamic needs of o ce communication. ● Served as a recep onist, warmly welcoming clients and providing an invi ng rst impression. EDUCATION UNIVERSITY OF THE WEST INDIES GLOBAL CAMPUS Bachelor of Science, Major in Financial Management ● Awards: Campus Honor Roll List Semester 2, 2019/2020 2019-present ti tti ffi ti ti ti tt ti ti ti ti ti - ffi fi fl ti ti ti ti ff ti fi ff ffi ti ft ti ti fi ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ff ffi ti ti ti ti ti ti ti ti fi ffi ti SVG COMMUNITY COLLEGE: DIVISION OF ARTS, SCIENCE & GENERAL STUDIES Associate of Science, Major in Business Studies ADDITIONAL INFORMATION f ffi ti ● Skills: Zendesk, Gorgias, Customer Success, Microso Dynamics CRM, Avaya, Discord, Calendly, Trello, Zoom, Slack, Google Suite Workspace, Microso O ce Word, Excel, PowerPoint & Outlook, Teamwork, Collabora on Languages: Fluent in English (native) ft •