Andrea Ann Lacsina

With 8 years of experience in the BPO industry, I specialize in financial administration, invoice creation, and records management delivering accuracy, reliability, and efficiency across every aspect of the accounts receivable process. As a detail-oriented finance professional, I've cultivated deep expertise in tracking declined payments, managing past-due accounts, and supporting timely payment processing through clear communication and organized workflows.

In my most recent role as a Collections Analyst, I was responsible for preparing invoices, monitoring payment status, and sending follow-up communications to resolve outstanding balances. I ensured all financial documentation was precise and up to date, helping streamline operations across multiple accounts while maintaining a high level of client satisfaction. My role demanded impeccable organizational skills, strong attention to detail, and adaptability in managing tasks across time zones in remote work setups.

Technically proficient in tools like NetSuite and Salesforce, I leverage CRM platforms to maintain consistent records, enhance tracking systems, and communicate effectively with clients and internal stakeholders. I also incorporate productivity suites such as Microsoft Office and Google Workspace to handle cross-functional tasks, schedule follow-ups, and create audit-ready financial documentation.

Beyond finance, I’ve demonstrated strengths in communication, writing concise and professional emails, and resolving disputes with clarity and empathy. My workflow is structured yet flexible, allowing me to swiftly adjust priorities based on evolving business needs while keeping operations smooth and deadlines met.

Passionate about precision, I constantly seek new ways to improve billing processes and reduce delays in collections. Whether it’s building custom invoicing templates, refining SOPs, or troubleshooting tools like Zoom for remote interactions, I approach each task with a solution-focused mindset.

My career goal is to contribute to a collaborative and dynamic team where I can apply my financial and administrative expertise while continuing to grow professionally. Whether as a reliable anchor in finance operations or a process improvement advocate, I bring consistency, adaptability, and a proactive spirit to everything I do.