EXPERIENCE
BETSSON GROUP / CUSTOMER SUPPORT AGENT
St. Julian's, Malta | Jan 2022 - Mar 2022
- Delivering exceptional customer service
- Handle customer complaints and technical queries
- Answering emails and live chat from the iGaming industry
- Hybrid work
ANDRE
BONOTTO
CUSTOMER SERVICE
REPRESENTATIVE
FOXY HOME STAGING / LOGISTICS ASSISTANT
Brisbane, Australia | Jun 2021- Sept 2021
- Maintaining enhanced customer service standards
- Maintaining high standard communication skills with clients/suppliers
- Managing Organization's inventory and goods
- On-site work
POD1UM GROUP FITNESS / CLUB MANAGER AND CO-OWNER
Brisbane, Australia | May 2020 - Jun 2021
Qualified Customer Service Representative with a
vast experience in multiple different companies.
Professionally graduated from Site Institute Australia / 2017 - 2019 with Advanced English
Certificate.
- Planning and Managing the business operational (digital and on-site)
-Training staff to enhance customer service standards
- Providing excellent writing and verbal skills to daily
company related issues
- Remote work, hybrid and on-site
EDUCATION
SITE INSTITUTE / BRISBANE, AUSTRALIA
SKILLS
Diploma | July 2017 - July 2019
Interpersonal and communication
Time management
Decision-making
Conflict management
Forward planning and strategic thinking
- Planning and Organizing via Gantt Chart, Slacks and Trello
- Developing Projects in a team environment
- Dealing with Stockholders (Suppliers & Clients)
AUSTRALIAN COLLEGE OF SPORT & FITNESS
Certificate III | June 2016 - April 2017
- Developing Programs
- Interacting with Clients and providing programs to specific requirements
- Mentoring Programs Structures as well as Diet and Health habits
CONTACT
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NATIONALITIES
Italian
Brazilian
LANGUAGES
Portuguese: Native
English: Fluent
Spanish & Italian: Basic
CERTIFICATES
First AID, 2017
CPR, 2017
Advanced English, 2017
