André Rodríguez

ANDRÉ RODRÍGUEZ Bella Vista, Panama City -- CUSTOMER SUPPORT AGENT E D U C AT I O N HIGH SCHOOL DIPLOMA C O L E G I O J AV I E R , PA N A M A 2020 COURSE ABOUT ME My professional path within SITEL began with customer service and sales, focusing primarily on providing excellent customer service and support. During this step, I gained effective communication, problem solving, and issue management skills, where I was able to develop strong relationships with clients. And later it is extended to include aspects related to technical service. This combination of skills has allowed me to be a versatile professional capable of offering comprehensive solutions to clients, both in terms of service and technical aspects. UNIVERSITY OF VIRGINIA 2021 Introduction to Personal Branding SEMINAR WORK EXPERIENCE M V S T R AT E G Y 2021 Lateral thought CUSTOMER SERVICE AGENT FOR BEST B UY | O C T 2 0 2 1 - A P R 2023 S I T E L S . A , PA N A M A COURSE • Customer support for approximately 30 people a day via telephone. UNIVERSITY OF C A L I F O R N I A , DAV I S • Manage claims for purchases. 2023 The Strategy of Content Marketing BACHELOR OF ARTS • Follow up on the resolution of cases. • Provide technical support, or lead customers to the correct areas of attention. • Reporting of each case attended (reason of the attention, resolution, etc.). Achievements: Three time winner of the outstanding performance bonus. GANEXA UNIVERSITY OF ART 2024 SKILLS RESPONSIBLE PROACTIVE WILLING TO LEARN ORGANIZED REFERENCES P E D R O Z A PATA A LVA R O M E N E S E S SITEL S.A P: - SITEL S.A P: -