Andre Oliveira

Andre Oliveira -​❖​ - ​❖​ Rome, GA WORK EXPERIENCE SYKES Enterprises Inc. Oct. 2017 – Present Sales Team Leader Rome, GA ▪ Responsible for leading, training and mentoring a team of 18 agents in a fast-paced metric driven environment. o Demonstrate inspirational leadership with a 92% retention rate, exceeding $4.00 revenue per call goal within 725 second handle time target with a reputation for planning and implementing pilot training programs from inception to completion. ▪ Deliver performance, statistical, and objective reports to management for analysis and forecasting. ▪ A brand ambassador for customers, client-facing interactions, and new hires. SYKES Enterprises Inc. May 2017 - Oct. 2017 Customer Service Flex Representative Rome, GA ▪ Answered inbound calls and methodically fulfilled complex customer inquiries and complaints while meeting productivity targets and sales objectives. ▪ Maintained workforce and operation efficiency by assisting agents and answering questions while communicating with management. Independent Consulting Nov. 2011 - May 2017 Technical Website Administrator & Consultant Remote, Nationwide ▪ Provided strategic planning, technical support, and creative direction for clients, with on-site computer hardware IT support in small office environments. ▪ Provided remote administrative and technical support with WordPress, cPanel, and WHMCS systems while offering website and media design, branding, and audio video editing / production. Riverzedge Arts Project Mar. 2008 - Oct. 2010 Studio Photographer & Videographer Woonsocket, RI ▪ Worked as studio apprentice photographer for Rhode Island’s most important community-based institution, documenting and artistically emphasizing organization’s critical role in its city’s educational, visional, economic, and community development. ▪ Provided photography services for Art, Products, Fashion, Landscapes, Weddings, Corporate and Events. EDUCATION Community College of Rhode Island Associates, Computer Science ▪ Left college prior to graduation in order to pursue career. ​Oct. 2010 - Nov. 2011 Warwick, RI SKILLS & INTERESTS ▪ ▪ Skills ​WordPress, HTML, CSS, Java, cPanel, WHM, WHMCS, Adobe Photoshop, Nikon DSLR, strategic planning, reporting, forecasting & analysis, sales, contract negotiation, account management, team leadership, Youtube Twitch channel & social media setup, branding, project management, marketing, IT help desk, customer support, live audio / video editing & production, networking, technical hardware & software support, Windows OS, Apple OS, Android OS, cyber security. Interests ​Discussing new ideas, food culture, video games, movies, Weezer, traveling, craft beer, Firefly. ​PROJECTS & VOLUNTEERING Charles Williams REIC​ Apr. 2017 - July 2018 Residential Courtesy Officer​ R ​ ome, GA ● Responsible for nightly patrols on a property for 35 residential apartments responding to disturbances, resident calls, and reporting occurrences to management. Zemer Levav Music​ Nov. 2010 - Oct. 2014 Live Audio Engineer​ U ​ .S. Domestic & International ● Managed and directed live audio sound production, setup and teardown of stage equipment, maintenance, security and travel logistics across the U.S., Japan, and S. Korea. Beth Chesed Orphanage​ ​ J​ une 2007 - Nov. 2010 Media Director ​ U ​ .S. Domestic & Haiti ● Director of media for a nonprofit humanitarian aid organization in Haiti, including website administration, social media, photography, and video documentaries.