Andre Louis Mendoza

ANDR'E LOUIS MENDOZA EXECUTIVE VIRTUAL ASSISTANT- - Profile Info Education Pragmatic, efficient, and tech-Savvy Customer Support with 3 years of experience. Looking forward to furthering my career as an Executive Virtual Assistant. ambition, and professionalism Possesses a and high Marikina City, Metro Manila Trinity University of Asia Bachelor of Science - Hotel and Restaurant Management 2006 - 2011 desire, level of attention to detail. Extensive knowledge in using various CRM systems and expert level in using Google Workspace. Key Skills CUSTOMER SUPPORT Respond quickly to customer queries via Email/Chat and establishes a strong demeanor when dealing with customers. DATA ENTRY AND RESEARCH Very proficient and high accuracy in typing and in collecting any leads and collating in any document/spreadsheet EMAIL MANAGEMENT Prioritizing emails by organizing and monitoring to ensure to have zero inbox. Ensuring accurate and timely communication via email. SOCIAL MEDIA MANAGEMENT Design and implement a social media strategy (Facebook and Instagram) to align with business goals. Interacting with customers via the social media accounts (FB Messenger, IG direct messages). Work Experiences May 2021 - April 2022, KDCI Co. Non - Voice CSR Email and Chat Support position handling E-commerce account of U.S. based Protein Shakes. Using Shopify, Amazon Seller Central and Gorgias systems. Sept. 2020 - April 2021, TaskUs Teammate (CSR) Email and Chat Support position handling Zoom Communications account under Billing department, knowledge in using Zendesk system. June 2020 - Sept. 2020, IGG Philippines Game Master (CSR) Email and Chat Support position handling gaming account such as titles of Lords Mobile, Castle Clash, etc. June 2019 - Dec. 2019, Alta Resources Customer Care Representative Email and Chat Support position handling consumer goods account specifically Pet Care products for dogs and cats, using Salesforce system. Oct. 2018 - Jan. 2019, Teletech Customer Service Representative Voice support handling Australian Airlines rewards membership account.