Anderson John

 Resume ANDERSON JOHN # 33, 3rd Street, East, Cane Farm Road, Trinicity Contacts #:- /- Email Address:- OPERATIONS OFFICER PROFESSIONAL SUMMARY: A highly ambitious, creative and diligent professional with extensive experience in a clerical role with strong background disseminating accurate and relevant information, coordinating, planning and supporting senior management as well as managing complex projects; coupled with the ability to excel in a fast-paced environment. I also possess strong leadership skills, able to prioritize, delegate tasks and make sound decisions quickly while maintaining focus on the fundamental activity. AREA OF EXPERTISE: Ability to manage, organize and work effectively while under pressure. Have a systematic approach to problem solving. Exceptional interpersonal, communication and negotiating skills with a forward-thinking leadership approach in a team environment. Good analytical, organizational and planning skills. EDUCATIONAL BACKGROUND: 2012 - Sales Professional Certificate – A& A International School 2013 – 2015 – Excellence in Customer Service Certificate – Arthur Lok Jack School of Continuing Studies 2013 – 2015 – Power Point Presentation Certificate – Arthur Lok Jack School of Continuing Studies 1998 – Computer Literacy Certificate - TTMHA 1992 – 1997 – Trinity College (Moka) – 8 C.X.C. O’ Levels PROFESSIONAL EXPERIENCES: Manager/Claims Investigator | Judicious Claims Investigations Services Limited| May ‘18 – Present • Marketed company services to various insurance providers. • Made contact with insurers. • Set appointments to meet with insured and any other third-parties. • Conducted interviews with insured and third-parties. • Submitted comprehensive investigative report for each case handled. • Trained new investigators coming into the organization. • Managed the day to day operations of the company. Claims Investigator | Exponential Investigations Services Ltd.| Nov.’16 – Mar. ‘18 • Made contact insurers. • Set appointments to meet with insured and any other third-parties. • Submitted comprehensive investigative report for each case handled. • Evaluated and determine liability in each case. • Conducted interviews with insured and third-parties. • Recorded details, facts and statements for investigation. Unit Supervisor | Tatil Life Insurance Company | April ‘16 – Aug. ‘16 • Conducted the recruitment and training of new agents. • Performed joint field acquisition duties. • Coordinated and conduct branch meetings and workshops. • Promoted branch morale to engender greater productivity. • Monitored and measure new agents performance. • Met the “Production Quota” Targets. •Operated office equipment: photocopier, fax, scanner, binding, laminating machines etc. • Prepares monthly punctuality and attendance report for the department. • Develop strong relationships with staff, creating a cohesive and productive team. PROFESSIONAL EXPERIENCES (Cont’d): Marketing Sales Executive | Caribbean Insight Magazine | June‘15 – Feb. ’16 • Solicited sales spots for online advertising packages for online magazine and its clientele. • Promoted advertisers on the magazine to the general public. • Conducted interviews with potential customers. • Provided weekly management reports – client acquisitions, retention and client satisfaction surveys. Insurance Agent | Guardian Group Company Limited | Sept.’11 – Aug. ‘14 • Identified the various financial markets existing in the country’s economy. • Approached citizens in each type of market and conducted financial assessments. • Gathered critical data designed to put a dollar value to the risk of each individual. • Analyzed data thoroughly collaborating with senior advisors to ascertain risk exposure. • Developed solutions to assist in risk transference. • Implemented developed solutions to mitigate risks. • Serviced all clients periodically to ensure risk management is duly sufficient. Clerk I (Ag.) Clerk III | Service Commissions Department of T&T | Apr.’02 – Aug. ‘11 • Managed the Temporary appointments, promotions and transfers of Clerk Typists and Clerk Stenographers on their first appointments throughout the public service. • Maintained updated records of ALL temporary clerk typists and clerk stenographers in the public service. • Submitted notes and minutes weekly to the public service commission for the recommendations of these officers. • Compiled staff reports used for the permanent appointments of temporary officers under purview. • Supervised and trained newly appointed junior clerical officers. • Operates office equipment: photocopier, fax, scanner, binding machines etc. • Meets project deadlines consistently and support management in assigned projects. • Maintains an effective paper and electronic filing system. PROFESSIONAL EXPERIENCES (Cont’d): Court Clerk I | Service Commissions Department of T&T | May ’04 – April ‘09 • Created and maintained judicial reference library for the Legal Department. • Compiled and summarized legal cases for each attorney within the legal department. • Delivered and collected legal precedents and official court documents from the Magistrates Courts. • Safeguarded confidential court documents throughout various sections of the public service. • Meets project deadlines consistently and support senior management effectively in assigned project-based work. • Maintains an effective paper and electronic filing system. Clerk I | Service Commissions Department of T&T | Nov. ’02 – May ‘04 • Maintained and updated personnel files of all officers assigned to specified portfolio. • Created and maintained personnel files of new officers entering the public service. • Prepares correspondences: memorandums, minute taking, statistical, medical and monthly reports and other official documents for senior management. • Provide initial contact to customers, responding quickly and diplomatically to queries. • Prepares monthly stationery orders and purchase requisitions for office items. Notable Achievements: • Assisted the branch in achieving its top Production of the year at the end of June 2016 • Coached recipients of the top new producer Award for June 2016 • Assisted in the Marketing Drive (June – Oct-,000 readership and user participation. • Recipient of the Fast Starter Merit – 2012; obtaining fifty (50) clients in less than six (6) months retained a persistency of 89%. REFERENCES: Available Upon Request