Andeline Anekwe

ANDELINE IFECHUKWU ANEKWE Federal Capital Territory-Abuja, Nigeria.-Linkedin Page PROFESSIONAL SUMMARY Experienced customer service professional with over 5 years of proven expertise in addressing diverse customer needs and resolving inquiries efficiently. Skilled in active listening, problem-solving, utilizing CRM tools, and leveraging product knowledge to provide exceptional service. Notable achievements include driving a 30% increase in customer retention rates within a year and demonstrating a commitment to surpassing company goals while delivering outstanding support. SKILLS Communication skills Cold calling Empathy Stress management Patience Time management Problem-solving skills Conflict Resolution Active listening Technical proficiency Goggle Workspace Hubspot Zendesk Trello Slack WORK EXPERIENCE Rent to Own, Customer Service Representative 2024 - present Demonstrated strong objection handling skills to overcome customer hesitations and objections, resulting in a 20% increase in closed deals. ● Conducted targeted prospecting and lead generation activities, resulting in a 30% increase in qualified leads and opportunities. ● Utilized CRM software to manage and track leads, appointments, and sales activities, ensuring accurate reporting and follow-up. ● Delivered compelling sales pitches tailored to the needs and interests of prospective clients, leading to a 25% conversion rate. ● Exceeded sales targets through effective cold calling and persuasive communication techniques, generating leads and closing sales in a fast-paced outbound calling environment. Business Development Manager, Centre for Applied Machine Learning and Data Science- Strategically revamped the sales process by implementing a targeted lead generation strategy, resulting in a 30% increase in revenue within the first year. ● Conducted market research and analysis to identify emerging trends and opportunities, resulting in the launch of two new product lines. ● Managed a sales team of 8 members, providing coaching and guidance that led to a 15% increase in individual sales performance. ● Implemented a CRM system that improved sales tracking and pipeline management, resulting in a massive increase in sales efficiency. ● Led successful cross-functional teams to develop and execute marketing campaigns, resulting in a 20% increase in brand awareness and customer engagement. Sales Head and Social Media Manager, Vtuking- Recognized as Employee of the Month three times for consistently exceeding performance targets and providing exceptional service to customers. ● ● ● Crafted detailed product descriptions to enhance sales growth for the organization. Devised highly effective social media strategies that successfully drove customers to the organization's website, resulting in impressive website traffic. Assumed responsibility for steering the organization's social media community, promptly and professionally responding to comments, messages, and inquiries to bolster customers' confidence in our brand and products. EDUCATION 2022 Chukwuemeka Odumegwu Ojukwu University, Anambra State. BSC, Environmental Management (Second Class Upper Division)