Anda Ariton

Profile Experienced Profile and self-motivated individual bringing forth over nine years of experience in Customer Service. Proficient at working with team members to achieve project goals and skilled at finding to complex problems as they to ensure progress. Experienced andsolutions self-motivated individual bringing fortharise overas eight years of Anda Ariton experience in Customer Services. Proficient at working with team members to achieve project goals and skilled at finding solutions to complex problems as they Employment arise to ensureHistory progress. Details Project Manager, CGS, Bucharest - MAY 2021 — PRESENT -- Employment History Senior Teamproject Leader, CGS, Bucharest • Leading planning sessions, managing and motivating a team of employees to consistently J U LY 2 0 2 0 — P R Eachieve SENT Skills Adaptability Fast Learner Ability to Work Under Pressure Ability to Multitask their goals and project objectives; • Coordinating staff and internal resources, acting as a role model by creating an • Monitoring staff performance to ensure and adherence to specified inspiring and positive environment, with anexcellence open communication culture; targets relationship with client and stakeholders • Managing •• Conducting review and creating detailed for executive staff Assist withproject the leadership development of the reports Team Leaders • Optimizing and improving processes and the overall approach where necessary Managegrowth changes to the project andtalent schedule •• Securing opportunities andscope inhouse development on both team • Measureand project performance using appropriate members project levels, encourage innovation tools & techniques •• Design risk mitigation plan, track activities, monitor the & handle changes, conflicts & Track project performance, specifically to analyze successful completion escalation of short and long-term goals SeniorTeam Quality Assurance Specialist, CGS, Bucharest Senior Leader, CGS, Bucharest JULY 2020 M ARC H 2— 0 1MAY 8 —2021 J U LY 2 0 2 0 Microsoft Office Ability to Work in a Team Communication Skills Leadership Skills Customer Service Skills ••Monitoring to ensure andofadherence to team specified In charge staff withperformance guiding, mentoring andexcellence development the Quality fromtargets • Assist with the leadership development of the Team Leaders 2 sites • Manage changes to the project scope and schedule Developproject new coaching techniques that could be implemented by the other ••Measure performance using appropriate tools & techniques • Track project performance, management members specifically to analyze the successful completion of short and long-term goals • Assist in the definition of project scope and objectives, involving all relevant parties and ensuring technical feasibility Senior Quality Assurance Specialist, CGS, Bucharest • Manage relationship with our client and make sure all quality standards are MARCH 2018 — JULY 2021 • Inmet charge with guiding, mentoring and development of the Quality team from 2 sites • Develop new coaching techniques that could be implemented by the other management Quality Assurance Specialist, CGS, Bucharest members J U•LYAssist 2 0 1 5 in — M A Rdefinition CH 2018 the Hobbies Painting, Yoga, Reading, Listening to music Languages Romanian English of project scope and objectives, involving all relevant parties and ensuring technical and quality feasibility • Review a subset of support agents’ conversations • Manage relationship with our client and make sure all quality standards are met • Accompany evaluations with meaningful and constructive feedback • Discuss and explain feedback with agents in regular meetings Quality Assurance Specialist, CGS, Bucharest •2015 Create strategies to improve support KPIs JULY — MARCH 2018 • Help agents improve their performance with specific instructions and constant • Review a subset of support agents’ conversations coaching evaluations with meaningful and constructive feedback • Accompany • Discuss and explain feedback with agents in regular meetings • Create strategies to improve support KPIs • Help agents improve their performance with specific instructions and through regular Education coaching sessions International Relations and European Studies, Universitatea Titu Maiorescu, Bucharest OCTOBER 2020 — PRESENT Education International Relations andAlecsandri, European Studies, Colegiul National Vasile Galati Universitatea Titu Maiorescu, Bucharest OCTOBER S E P T E M B2020— E R 2 0PRESENT 0 4 — M AY 2 0 0 8 Colegiul National Vasile Alecsandri, Galati Internships SEPTEMBER 2004— MAY 2008 Intern, Center for Conflict Prevention and Early Warning, Bucharest Internships J U N E 2 0 1 4 — J U LY 2 0 1 4 Intern, Center for Conflict Prevention and Early Warning, Bucharest JUNE 2014 — JULY 2017