Ancy Sajo

Ancy Sajo Mumbai, India M: - E:-Objective: Seeking a managerial position in an organization where I can prove my talent & skills to achieve goals at the same time widen the spectrum of my knowledge enhancing creativity & professionalism. Experience: Senior Financial Service Manager: ICICI Prudential Life Insurance company (2017 – 2018)          Business development through bank branch walk ins and bank database. Sales support to partner and enabling them to meet LI targets. Educate customers about the products. Cold callings to arrange meeting with potential clients to prospect for new businesses. Close the leads. Getting leads from bank staff and source business through direct marketing techniques. Responsible for establishing and strengthening relationship with customers in bank. Following up on leads of high net worth clients. Managing quality of business processes : Issuance, renewals collection and other business livers. Customer Service Executive: Bahrain Financing Company, Kingdom of Bahrain (2014 - 2017)          Ensuring consistent high level service to all personal & corporate customers through voice base support. Solving and attending to all customer queries using documents, procedures and available tools. Taking responsibilities for tasks and obtaining a desired result within the set time frame so that each customer query is resolved on a timely manner. Communicating directly with customers by phone, electronically or face to face. Trained and coached team members to deliver a high standard of customer service. Working with administration: forward request and unresolved issues to the designated resources by communicating and coordinating with internal departments. Supplying customers with written responses / information and follow up on customer query. Learned about products and services and kept up to date with changes. Providing customer service team with feedback. OMAN CORRIDOR SUPPORT ( EzRemit):  Responsible for Help Desk Oman by providing support to the agents via phone and Query Management.  Call and assist facility on daily basis for improvement of business and maintaining goodwill.  Assisting agent concerns/ queries on duty.  Providing the manager with timely feedback and areas of improvement to improvise the service. SMART MONEY SUPPORT:  Manage customer database  Perform customer verification and processed applications  Guiding all the steps to execute the transactions  Arranging reissues/refunds by coordinating with operation dept and branches.  Replying to the queries and concerns via mail and by phone promptly.  Inform new /potential customers about the Smart Money and its advantages. Management Trainee: Bahrain Financing Company, Kingdom of Bahrain (2013 – 2014)           Daily interaction with the customers within the branch network. Achieving sales target and ensuring all operational policies and procedures are followed. Providing Foreign Exchange services including remittances. Maintaining a high standard of customer service and ensuring company procedures and controls are adhered to at all times. Visiting all the branches and learning the fundamentals of customer service. Working towards 4 aspects of CRM: Receiving, Understanding, Helping & Keeping Always ready to shoulder greater responsibilities. Deliver the highest standard of customer service levels that reflect the brand values. Working within a team to help drive sales, competitiveness and enhance customer service techniques. Carrying out assignments according to the policies and procedures & general directives providing independent assurance and recommendations. Professional synopsis and competencies:  Capacity to communicate well from lowest rank to the highest position involved in an operation.  Handling all the back office transactions on a day to day basis.  Skillful at handling multiple tasks simultaneously.  Can work independently and also as a team member.  Ability to perform in a stressful environment.  Liaising with policies and procedures.  Maintaining and updating of client database on a regular basis.  Good knowledge of Microsoft Office software including Word, Excel and Outlook. Academic Qualifications: Courses MBA in Finance Bachelor of commerce specializing in Marketing Research and Export Marketing Institution Year ICFAI 2017 Tolani College of Commerce 2012 HSC specializing in Secretarial practice SSC Tolani College of Commerce Our Lady of Health High School Notable Achievements:       Has an excellent academic record and has passed with First class Possess excellent leadership skill and was the Division Representative at Graduate level Completed the given tasks by line manager promptly Have consistently received positive feedbacks from customers and Manager. Acted in a training material for BFC Attended Sales Development workshop. _______ (Ancy Sajo) -