Ancuta Voicu

AV ANCUTA VOICU-| H:- | Via Lorenzo Il Magnifico, 18/P, Conversano, Bari 70014 Summary Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced se ings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Skills Mother tongue(s) : Romanian Other language(s) : English Italian Strong communication skills. Excellent multi-tasking. Superb sales professional. Detail-oriented. Cheerful and energetic. Organized. MS Office proficient. Inbound and outbound calling. Effective team player. Experience FixLab | Conversano, Italy Customer Service Representative 02/2019 - Current Reviewed customer data to assess current issues and determine potential solutions Collected customer feedback and recommended procedural or product changes to enhance future service delivery Consulted with customers to determine best methods to resolve service and billing issues Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development Informed customers about billing procedures, processed payments and provided payment option setup assistance Documented conversations with customers to track requests, problems and solutions. Pitch Blue | Redhill, United Kingdom Supervisor 09/2016 - 02/2019 Supervise delivery of prompt and courteous customer service, including repair and resizing of jewelry Inform customers on the quality, stone type, weight, cuts and other features of jewelry pieces Established and enforced clear goals to keep all employees on same level and working collaboratively Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules Coordinated day-to-day and long-term activities within various business platforms Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand. Coordinated with internal departments to maximize operational efficiency across production and administrative areas. Downtown Fitness | Bucharest, Romania Receptionist 09/2014 - 11/2016 Greeted all clients in a friendly manner giving a helpful ear if necessary. Immediately reported any damaged or broken equipment. Monitored incoming calls with a pleasant and professional voice. Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests. Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Fuyor | Bucharest, Romania Computer Assistant 09/2012 - 08/2014 Alerted customers to upcoming sales events and promotions. Handled all customer relations issues in a gracious manner and in accordance with company policies. Worked with the management team to implement the proper division of responsibilities. Developed training materials, conducted seminars and authored wikis for user training and support use. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Consistently responded to customer service emails within standard window for optimal response. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Education and Training Economic Administrative College | Bucharest, Bucharest High School Diploma in Economic Administrative Dimitrie Cantemir Christian University | Bucharest, Bucharest Bachelor Degree in Touristic And Commercial Management 09/2016 Additional Information Created and implemented employee product/sales training and security procedures. Managed staff of eight individuals performing various sales, customer service, inventory control, accounting, repair, and quality control and housekeeping functions. Oversaw and resolved any and all customer service issues. Organize and promote large volume special sales events. Ensure accuracy of price information and discounts.