I specialize in leadership and communication, drawing from my nearly 5 years of experience in the BPO industry and 3 years serving in the Philippine Army. In the BPO sector, I honed my technical skills in billing and CRM systems, while also refining my communication abilities as a former Local News anchor and Public Affairs officer. My military background has equipped me with disciplined leadership, strategic thinking, and crisis management skills. I'm currently pursuing an MBA to further strengthen my capabilities in strategic leadership.