Anchard Kier Elmido

SUMMARY: A goal oriented Virtual Assistant that dedicates to efficient service to employers and to its clients. Helping business owners on their operations through the skills acquired. Having sales experience & customer service in real estate, insurance and in call center industry. QUALITIES POSSESS: 1. Customer Service/Sales Representative ANCHARD KIER J. ELMIDO Virtual Assistant CONTACT PHONE: - LinkedIn-EMAIL:- I worked with Sykes Asia Inc. under the account of Expedia.com as Customer Service/Sales Representative handling inbound calls and chat/email support to our clients worldwide but mostly our clients are from USA. I deliver excellent & efficient customer service and became a Top Performer Representative for 3 consecutive months. In the business of customer service, we came across different customers/clients some were good and some were irate. I can efficiently handle irate customers and sometimes convert it into a sale. I am experienced in cross selling and up selling. I also learned that having an excellent customer service can create more revenues to the business as the customers will return because the service is excellent but a bad customer service can loss profits and customers will give bad reviews. 2. Chat Support Assisting clients through chat is quite challenging though it is manageable through experience. I can manage to assist 3 to 4 clients at the same time but can exceed to 4 depends on how complicated their complaints are. I also learned that before giving a solution to their problem, you should listen, analyze and evaluate their needs to tailor fit a solution for them. Also in the process of evaluation and analyzing their needs I can determine if I can cross sell or up sell to the clients or spiel a good recommendation to them. Since I have an experience working with travel & booking site like Expedia.com, I can also manage supporting employers who has business with AirBnB, Booking.com, Trivago or other travel & booking site. As a whole I can do customer service through chat support to any kind of business. Nevertheless, I can guarantee that I can deliver excellent chat support to my employers. 3. Product Research & Listing I am experienced in UPC Product Research. Mainly I am provided with a set of UPC to research for the Description Title, Manufacturer, Dimensions, Short Description, Full Description and weight for the items. I can also do product listing like encoding products on your software. I have not experienced product listing on Ebay and Amazon but it can be learned and I am willing to learn. 4. Real Estate Photo Editing I am an intermediate real estate photo editor. I received a bunch of unedited real estate photos from a photographer contractor to edit it in Adobe Lightroom CC. Having beautiful and attractive photos will bring potential increase of profits or sale. Since customers do usually attract to a beautiful place to stay. 5. Social Media Management/Canva Posting/ManyChat Chat bot creation I do also social media management like posting ads to different groups, to FB page timelines and manage schedule posting. I can also create contents for insurance, real estate and other line of business. Responding to inquiries in social media (FB Page & Instagram) is what I do best, since I am an experienced customer service representative. I can also create a simple chat bot for your facebook page to funnel all engagements and the chatbots task is to answer all FAQs. Also it can be lead generation tool for you for future business or promotions since it can make a sales flow & message broadcasting to relay important message to your subscribers. OTHER QUALITIES I POSSESS: 1. I am a goal oriented person. I do like to set high goals as a challenge to myself that I can do things through Christ who strengthens me. 2. I know how to use editing applications like Lightroom CC, Photoshop and Adobe Premiere. 3. I have a good communication skills and good command of English Language. 4. I know how to use MS Word, MS Excel and MS Powerpoint. 5. Has an initiative to do work effectively. 6. Quick learner and can easily understand and adapt to any difficult situations. 7. I can work under minimum supervision at the same time can perform efficiently with or without a supervisor. 8. I already worked under private and government sector both supervisory and under supervisory positions. LOCAL WORK EXPERIENCE: 1. Department of Agriculture, Regional Office XIII Date: March 2016 – Present At present I’m a Finance staff assigned in Finance Division. My main function is to process Journal Entry and Disbursement Vouchers, Contract Services, Job Orders and Purchase Orders. Also assist the Chief of Finance in controlling the documents to be in order and her other activities that needs to be done. 2. Department of Social & Welfare Development Date: April 2015 – July 2015 (End of Contract) With a position of Area Supervisor assigned in Municipality of Las Nieves to conduct 2 nd Round Family Assessment or the Listahanan Project “Talaan ng Pamilyang Nangangailangan”. Basically we list all poor families here in the Philippines to help and make their life better. 3. Sykes Asia Inc. under Expedia USA Date: March 2013 – December 2013 (Resigned) Customer Service/Sales Representative handling voice and non-voice duties for EXPEDIA account. Main task is to assist clients for their queries, hotel booking, flight booking, travel packages, business accommodations. I was a Top Performer Employee for 3 consecutive months. 4. Leuterio Realty and Brokerage Date: January 2014 – Present (Part – time) Part – time Property Specialist and Online Sales & Marketing, selling real estate properties through online advertising here in Butuan (local place in the Philippines) and other nearby cities. If you feel that I am qualified for the said project that I am applying for please do not hesitate to message me at Skype anchard.elmido or in my email- Best regards, Anchard Kier J. Elmido