Anca Grobler

I am a Remote Legal Operations & Transaction Processing Specialist with 8+ years of high-volume back-office experience supporting major UK insurance and legal services accounts (Webhelp → Sutherland Global Services).

My daily work includes end-to-end claims processing, delegated authority file handling, drafting compliant civil procedure documents (Part 7 Claim Forms, Particulars of Claim, Schedules, Default Judgments, Enforcement proceedings), BACS settlement verification, liability investigations, evidence analysis, file quality audits, and error rectification — all 100% backend with zero client contact.

Key achievements & strengths

• Consistently exceed KPIs for accuracy and handling time while keeping 90%+ of files audit-ready

• Acted as final financial gatekeeper for settlements (zero leakage)

• Managed 400+ file caseloads with full lifecycle processing

• Conducted technical investigations and fixed procedural/financial errors to maximise recovery and minimise losses

• Coordinated evidence gathering (medical, police, licensing checks) and maintained perfect CRM data integrity

• Built SOPs and workflow improvements that reduced errors and improved efficiency

I am the founder of The Velvet Gavel (2025–present), an independent legal research platform where I simplify South African legislation and create compliant templates (Section 129 notices, medical consent, travel affidavits, etc.).

I work fully remotely from my farm in Limpopo with reliable high-speed data. I am available immediately and deliver clean, regulation-compliant work on time.

I ONLY offer backend support — no phone calls, no client communication, no sales. Just accurate, high-quality transaction processing, file audits, document drafting, and compliance work.

Perfect for UK insurers, law firms, or claims administrators who need extra capacity or quality reviews without adding headcount.

Languages: English & Afrikaans (fluent)

Technical tools: Filestream, Claims Centre, SOS Accounting, Microsoft Office (Azure), Outlook, CRM systems, Document Management platforms.

Let me handle the detailed back-office work so you can focus on what matters.