Anca Boc

 ANCA S. BOC Baia Mare, ROMANIA PHONE:- - HIGHLIGHTS OF QUALIFICATIONS - Good knowledge and abilities in oral and written communication - Organized and detail-oriented - Strong skills in time management and prioritizing tasks RELEVANT EXPERIENCE Communication and People Skills - Consistently maintain a positive attitude and a pleasant manner - Effective working with people of different temperaments - Good command of English and other foreign languages Organization and Time Management - A problem solver who turns complex situations into manageable tasks - Determined to produce quality work even under time pressure and deadlines - Ability to understand and follow instructions Technical Skills - Accurate and rapid typing - Computer Skills: Microsoft Word, Excel, Power Point, Front Page, and Internet Explorer - Language Skills: English (advanced), Spanish, French, Italian (conversation), Romanian EDUCATION - Faculty of European Studies and International Relations, “Babes-Balyia”, Cluj-Napoca, Romania 2003 – 2007 - High School Degree in History and Social Studies, “Gh. Sincai” High School, Baia Mare,Romania - 07/18/03 CERTIFICATIONS - Professional Certification in English, Romanian Ministry of Education - 07/30/04 - Certificate in Advanced English Council of Europe Level C1, University of Cambridge- 02/28/03 - Certificate in Special Education- 2018 WORK HISTORY Customer Service Representative- Helpgrid 2019- present Handling inbound and outbound calls, solving tickets, updating CRM, taking orders, communicating with fulfillment house and solving disputes College Counselor- Aston American University- Assisting students from admission stages to graduation with any technical issues, facilitating communication between students and teachers, updating the CRM Founder/ Creative Teacher at Creative Hands 2018- present Teaching English to children ages 0- 18 through creative workshops Office Manager at AAA 24/7 Locksmith Sept 2013 – 2017 - In charge of customer calls, dispatching job information to field techs, in charge of advertising, banking, payroll, ordering supplies, overviewing a total of 5 subcontractors Dispatch Supervisor at Red Nova Dec 2011- Sept 2013 -Responsibilities: Taking customer calls and work orders in Sales Force program (average of 80 calls per day) as well as dispatching to the appropriate contractors, technical knowledge of locksmith and towing service and dispatching. Overviewing and training my team of agents and providing support , dealing with customer service issues and complaints , multitasking in a fast paced environment ; working various shifts : AM, PM, mid day Board Member at Pit City Rescue, Inc. May- - Responsibilities: Organizing Fundraising Events, organizing volunteer transports, keeping track of medical and financial records, banking, in charge of relations with the public and bussinesses, running and updating the organization's website, adoptions, temperament testing, in charge of medications Self-employed, Translation Projects 2008- present - Responsibilities: Translating from English to Romanian and viceversa Assistant to the Manager, Mitinstal S.R.L., Romania,- - Responsibilities: Maintaining relationship with the company's associates and clients, scheduling meetings, setting up travel plans for the associates, language interpretation, translation of a Plan Manual from English to Romanian containing technical design terms used for the construction of a Mall. Office Assistant, United Way of Cayuga County,- Responsibilities: Answering the phone, bulk mailing, updating company records, working with specific software for non for profit donations, banking, help organize non for profit events, screen at a free tax preparation program organized for low and medium income families, working with office equipment such as projector, etc. Secretary, Mecanoplast S.R.L., Romania,- - Responsibilities: Answering the phone, contacting clients, taking orders, updating the company’s records, advertising the products, occasionally language interpretation.