Anastecia Ezuma

With over 2 years of experience as a Virtual Assistant and Customer Service Representative, I specialize in delivering top-tier administrative and customer support. My expertise in streamlining processes and building strong client relationships has driven measurable success for businesses across various industries.

Throughout my career, I’ve worked with companies such as Vince Medic Laboratories and Lawson Enterprises LTD, optimizing operational efficiency and achieving tangible results. Key contributions include:

• Task Management: Increased task completion efficiency by 30% for Vince Medic by managing workflows and meeting all deadlines.
• Email Management: Reduced email response times by 40% for Lawson Enterprises, managing over 100 emails daily and setting up automation workflows.
• Scheduling: Coordinated over 50 appointments monthly for Vince Medic, achieving 100% accuracy in calendar management.
• Data Entry: Ensured 99% accuracy when processing over 15,000 records into Salesforce for Lawson Enterprises.
• Research: Conducted detailed market research for Lawson Enterprises, contributing to a 20% increase in operational insights that informed key decisions.

As a dedicated Customer Service Representative, I’ve delivered outstanding service for clients like M&D Interior and Lawson Enterprises LTD. Highlights include:

• Resolving 95% of customer issues on first contact, boosting satisfaction scores by 15% for M&D Interior.
• Providing product and service information to over 200 customers weekly, increasing upselling opportunities by 10%.
• Processing refunds, exchanges, and returns with a 98% resolution rate within 24 hours for Lawson Enterprises.
• Collaborating with cross-functional teams to reduce resolution times by 20% on escalated cases.

• Productivity Tools: Google Suite (Docs, Sheets, Slides, Gmail, Calendar)
• Project Management: Asana, Trello, ClickUp
• CRM Software: Salesforce, HubSpot
• Email Marketing: Mailchimp, Constant Contact
• Social Media Tools: Hootsuite, Buffer

• Exceptional communication and interpersonal abilities
• Strong problem-solving and organizational skills
• Adaptable, detail-oriented, and highly organized

I am available for urgent tasks and flexible scheduling across time zones. I am committed to delivering exceptional support that empowers businesses to grow and thrive. Let’s connect to explore how I can help achieve your goals.